Support Board
Date/Time: Wed, 27 Nov 2024 12:28:11 +0000
Historical download skipped?
View Count: 1453
| [2014-08-08 15:48:29] |
| User48557 - Posts: 138 |
|
I started off using (Iron beam) in the "Data/trade service settings". Then i switched to (CQG) temporarily and it worked. Now when i try to go back to Iron Beam the charts do not load. It just says Historical Download Skipped. How can i get back to using Iron Beam?
|
| [2014-08-08 16:15:19] |
| |
|
Do you have an account through Iron Beam futures? You must have an account to use that service. It is only for their customers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-08 16:47:46] |
| User48557 - Posts: 138 |
|
yes i do, I never had to input my Iron Beam log in information before. Iron beam was just working for me. So if i want it to work do i just put my iron beam log in info in the "data/trade service settings"?
|
| [2014-08-08 17:15:23] |
| |
|
You need to fill out your Iron Beam CQG Username and Password into the Global Settings >> Data/Trade Service Settings window. Here are the instructions: CQG Trading Platform Service: Setup Instructions You need to enter these for both the trading and market data connections. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-29 02:24:52] |
| User58145 - Posts: 2 |
|
Hello, I did update to the latest version but I still get the "Historical download skipped" with CQG,how can it be fixed? |
| [2014-08-29 05:05:20] |
| |
|
Restart Sierra Chart. Open a chart and then post a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-29 22:42:52] |
| User58145 - Posts: 2 |
|
Software version: 1181 | 2014-08-29 18:39:17 Enabled for: Advanced Features. | 2014-08-29 18:39:17 Enabled for: Sierra Chart Historical Data Service. | 2014-08-29 18:39:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-08-29 18:39:17 Active service: AMP CQG | 2014-08-29 18:39:17 Data/Trade Service Settings automatically set. | 2014-08-29 18:39:17 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-08-29 18:39:17 2014-08-29 18:39:17 Local computer clock time | 2014-08-29 18:39:17 2014-08-29 22:39:17 GMT time | 2014-08-29 18:39:17 2014-08-29 18:39:17 Time zone adjusted time | 2014-08-29 18:39:17 Time difference to server time: 6 seconds. | 2014-08-29 18:39:17 Program path: C:\SierraChart\ | 2014-08-29 18:39:17 Data Files path: C:\SierraChart\Data\ | 2014-08-29 18:39:17 OS Version Number: 6.1 | 2014-08-29 18:39:17 Checking for new symbol settings for cqg | 2014-08-29 18:39:17 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-08-29 18:39:17 HTTP connection to www.sierrachart.com:80 (852) | Connected. | 2014-08-29 18:39:17 Symbol settings are up-to-date for cqg | 2014-08-29 18:39:17 AMP CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-08-29 18:39:22 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-08-29 18:39:22 socket (964) | Connected. | 2014-08-29 18:39:22 AMP CQG FIX: Sending the Logon message. | 2014-08-29 18:39:22 AMP CQG | Connected to trading server. | 2014-08-29 18:39:22 AMP CQG | Connecting to market data server. | 2014-08-29 18:39:22 Connecting to websocket server. | 2014-08-29 18:39:22 Socket (0) | Resolved address api.cqg.com to IP 208.48.16.34 | 2014-08-29 18:39:22 AMP CQG FIX - FCM name: AMP3 | 2014-08-29 18:39:22 Socket (948) | Connected. | 2014-08-29 18:39:22 Socket (948) | Starting SSL connection. | 2014-08-29 18:39:22 Socket (948) | SSL connection established. | 2014-08-29 18:39:23 Opening websocket. | 2014-08-29 18:39:23 Sending websocket handshake. | 2014-08-29 18:39:23 Received websocket handshake acknowledgment. | 2014-08-29 18:39:23 TRANSPORT OPEN | 2014-08-29 18:39:23 AMP CQG | Websocket connected. | 2014-08-29 18:39:23 AMP CQG | Sending market data logon message. | 2014-08-29 18:39:23 AMP CQG | Logon successful. | 2014-08-29 18:39:24 AMP CQG | Market data session connected. | 2014-08-29 18:39:24 HTTP connection to www.sierrachart.com:80 (852) | Closed. No error. | 2014-08-29 18:39:27 HTTP connection to www.sierrachart.com:80 (852) | Shutdown and closed. | 2014-08-29 18:39:27 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQZ14.scid | 2014-08-29 18:40:29 AMP CQG | Starting real-time market data updates for: F.US.ENQZ14. ID: 1 | 2014-08-29 18:40:30 AMP CQG | Sending symbol resolution request for F.US.ENQZ14 | 2014-08-29 18:40:30 Historical data service client indicated that downloads are not enabled for data type. | 2014-08-29 18:40:30 Real-time Intraday chart data file updates started for F.US.ENQZ14 | 2014-08-29 18:40:30 AMP CQG | Requesting market data trades for F.US.ENQZ14 | 2014-08-29 18:40:30 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQU14.scid | 2014-08-29 18:40:39 AMP CQG | Starting real-time market data updates for: F.US.ENQU14. ID: 2 | 2014-08-29 18:40:39 AMP CQG | Sending symbol resolution request for F.US.ENQU14 | 2014-08-29 18:40:39 Historical data service client indicated that downloads are not enabled for data type. | 2014-08-29 18:40:39 Real-time Intraday chart data file updates started for F.US.ENQU14 | 2014-08-29 18:40:39 AMP CQG | Requesting market data trades for F.US.ENQU14 | 2014-08-29 18:40:39 |
| [2014-08-29 23:25:04] |
| |
|
The problem relates to this: AMP CQG FIX - FCM name: AMP3 We will be putting on a new release today to solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: