Support Board
Date/Time: Mon, 25 Nov 2024 12:18:01 +0000
Real time data
View Count: 154
| [2024-03-06 21:22:25] |
| User284451 - Posts: 1 |
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I purchased package 12, along with Consolidated Tape for US Equities and CME full, and I still do not have real time live data
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| [2024-03-06 21:25:38] |
| John - SC Support - Posts: 36238 |
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You should have the real-time data for the U.S. Equities - we see no reason for you to have an issue with this. But we also see that you activated the "Full CME Group for Non-Professional Trading Accounts", but you have not connected your Sierra Chart software to your live, funded, futures trading account in order to verify your non-professional status. In particular, your "Verified Until" date is showing as "0000-00-00" and will update to 30 days in the future once you make the connection. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are still having a problem with the U.S. Equities, or if you have an issue with the CME Group data after you make your connection, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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