Support Board
Date/Time: Mon, 25 Nov 2024 13:22:54 +0000
Data Connection problem after changing account Name
View Count: 299
| [2024-03-06 05:27:59] |
| User130696 - Posts: 88 |
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After changing account name and chart user, I am receiving error while connecting to Teton Routing using AMP. This is still an issue after AMP confirmed that they processed name change.
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| [2024-03-06 08:44:41] |
| Sierra_Chart Engineering - Posts: 17172 |
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We want you to restart Sierra Chart. On the login window of Sierra Chart after restarting it enable Force Login. And let us know, what the error message is if you still have a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-06 08:45:31
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| [2024-03-06 14:08:32] |
| User130696 - Posts: 88 |
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Hello, after forced login, I get following error. Error is still the same. 2024-03-06 09:03:06.165 | Teton CME Order Routing | Firm: AMP 2024-03-06 09:03:06.165 | Teton CME Order Routing | Connecting to the server redacted (please let me know if you needs server name and port) 2024-03-06 09:03:06.172 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-03-06 09:03:06.172 | DTC Client socket (1) | New receive buffer size: 0 2024-03-06 09:03:06.172 | DTC Client socket (1) | Connecting to IP: redacted (please let me know if you need IP address) 2024-03-06 09:03:06.203 | Teton CME Order Routing | Network connection to server complete. 2024-03-06 09:03:06.203 | Teton CME Order Routing | Starting socket receive thread. 2024-03-06 09:03:06.203 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-03-06 09:03:06.297 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-03-06 09:03:06.297 | Teton CME Order Routing | Sending logon request message. 2024-03-06 09:03:06.572 | Teton CME Order Routing | Received logon response. 2024-03-06 09:03:06.572 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-03-06 09:03:06.572 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-03-06 09:03:06.572 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-03-06 09:03:06.572 | Teton CME Order Routing | Failed connections: 2 2024-03-06 09:03:06.605 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-03-06 09:03:06.605 | DTC Client socket (1) | CloseSocket call. 2024-03-06 09:03:06.605 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-03-06 09:03:06.605 | Teton CME Order Routing | Disconnected. 2024-03-06 09:03:06.635 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-03-06 09:03:06.635 | DTC Client socket (1) | Closed. Date Time Of Last Edit: 2024-03-06 15:33:08
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| [2024-03-07 00:45:57] |
| Sierra_Chart Engineering - Posts: 17172 |
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This means your broker has not assigned your trading account to your new username: : No trade accounts assigned Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 01:33:26] |
| User130696 - Posts: 88 |
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I will apply again to broker, if that does not work, can we delete account and after I create new account, can you transfer the account balance to the new one ?
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| [2024-03-07 02:54:06] |
| Sierra_Chart Engineering - Posts: 17172 |
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Yes we can do whatever you need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 05:04:56] |
| User130696 - Posts: 88 |
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Please see the screenshot; it seems that the exchange has not been notified of the change in the account name. Please confirm. Only the exchange is bothered about trading accounts. Deactivating and activating the exchange can fix the issue. Has anyone else faced such an issue?
Date Time Of Last Edit: 2024-03-07 05:06:52
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 Screenshot 2024-03-07 at 12.02.33 AM.png / V - Attached On 2024-03-07 05:03:15 UTC - Size: 155.21 KB - 52 views |
| [2024-03-07 05:19:56] |
| Sierra_Chart Engineering - Posts: 17172 |
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That screenshot relates to market data. Market data is fully unrelated to this message: 2024-03-06 09:03:06.572 | Teton CME Order Routing | Connection error: No trade accounts assigned * It has no impact on it at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-07 14:31:26] |
| User130696 - Posts: 88 |
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AMP has completed configuring Sierra Teton for the second time via online application today. AMP first verifies the validity of the Siera Charts User name during the application process and then assigns it. They have already manually checked all settings and confirmed that they are correct. I checked this morning, and the error is still the same. What needs to be done now? I am applying to Stage 5. If AMP gets fixed in the future, can Stage5 and AMP be interchangeably used one at a time when needed if this has nothing to do with exchanges? |
| [2024-03-07 17:36:22] |
| Sierra_Chart Engineering - Posts: 17172 |
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Yes: If AMP gets fixed in the future, can Stage5 and AMP be interchangeably used one at a time when needed if this has nothing to do with exchanges?
What needs to be done now
You need to tell AMP you cannot connect to Teton order routing and show them this message:2024-03-06 09:03:06.572 | Teton CME Order Routing | Connection error: No trade accounts assigned * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-07 17:37:27
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| [2024-03-07 18:28:27] |
| User130696 - Posts: 88 |
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Ok thank you. You were 100% right. AMP is has resolved this issue now. please close the ticket. Thanks for all your support.
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