Support Board
Date/Time: Sun, 24 Nov 2024 00:45:58 +0000
Rithmic connection error
View Count: 878
| [2024-03-04 05:37:41] |
| User237066 - Posts: 2 |
|
I have a combine through topstep and im using the rithmic connection provided by them. Ive been using this connection for a couple months with no problems until now. This message randomly popped up, not sure what is causing it. Created the DTC Protocol server. | 2024-03-04 05:00:52.428 DTC Protocol Server listening on port 11099. | 2024-03-04 05:00:52.430 Reading Internal Order ID file. | 2024-03-04 05:00:52.430 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:00:52.496 * Reading Trade Orders file. | 2024-03-04 05:00:52.526 Reading Trade Positions file. | 2024-03-04 05:00:52.527 Reading Trade Account Data files. | 2024-03-04 05:00:52.528 Software version: 2564 64-bit | 2024-03-04 05:00:52.537 Primary Thread ID: 16248 | 2024-03-04 05:00:52.537 Usage end date: 2024-04-04 | 2024-03-04 05:00:52.537 Enabled for: Advanced Features 2. | 2024-03-04 05:00:52.537 Enabled for: Sierra Chart Historical Data Service. | 2024-03-04 05:00:52.537 Enabled for: Denali Real-Time Exchange Data Feed. | 2024-03-04 05:00:52.537 Enabled for: Delayed Denali Exchange Data Feed. | 2024-03-04 05:00:52.537 Enabled for exchange2: CME | 2024-03-04 05:00:52.537 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-03-04 05:00:52.537 Current selected Data/Trading service: Rithmic Direct - DTC | 2024-03-04 05:00:52.537 Custom symbol settings values: enabled | 2024-03-04 05:00:52.537 Chart Update Interval: 500 | 2024-03-04 05:00:52.537 Intraday Data Storage Time Unit: 1 | 2024-03-04 05:00:52.537 Time Zone: +00:00:00 (UTC+00) | 2024-03-04 05:00:52.537 2024-03-04 05:00:52 Local computer time in UTC | 2024-03-04 05:00:52.537 2024-03-04 05:00:52 Local computer time in SC Time Zone | 2024-03-04 05:00:52.537 2024-03-04 05:01:20 Server time in UTC | 2024-03-04 05:00:52.537 Local computer UTC time and Server UTC time difference: 29 seconds. | 2024-03-04 05:00:52.537 Notice: Your computer's clock is off by 29 seconds. For help with this, press the 'Send for Analysis' button. | 2024-03-04 05:00:52.537 Program path: C:\sierrachart2\ | 2024-03-04 05:00:52.537 Data Files path: C:\sierrachart2\Data\ | 2024-03-04 05:00:52.537 OS Version Number: 10.0 | 2024-03-04 05:00:52.537 Locale Setting: C | 2024-03-04 05:00:52.537 DLLs: UserContributedStudies_64.dll | 2024-03-04 05:00:52.538 Allowed protected custom studies: | 2024-03-04 05:00:52.538 Crash reporter started: true | 2024-03-04 05:00:52.538 Created the DTC Protocol historical data server. | 2024-03-04 05:00:52.557 HD Server Manager | Listening on port 11098. | 2024-03-04 05:00:52.559 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2024-03-04 05:00:52.559 HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2024-03-04 05:00:52.563 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-03-04 05:00:52.565 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2024-03-04 05:00:52.639 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-03-04 05:00:52.639 Received 5 login tokens. | 2024-03-04 05:00:52.824 Requested user files to download. | 2024-03-04 05:00:55.044 Symbol settings MD5 received. Request ID: 1. | 2024-03-04 05:00:56.174 Symbol settings are up-to-date for rithmic_v2.trading. | 2024-03-04 05:00:56.174 Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated | 2024-03-04 05:00:57.046 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50508 | 2024-03-04 05:00:57.048 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2024-03-04 05:00:58.188 DTC Client socket (1) | New receive buffer size: 0 | 2024-03-04 05:00:58.188 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2024-03-04 05:00:58.188 Rithmic Direct - DTC | Network connection to server complete. | 2024-03-04 05:00:58.211 Rithmic Direct - DTC | Starting socket receive thread. | 2024-03-04 05:00:58.211 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2024-03-04 05:00:58.211 Rithmic Direct - DTC | Sending logon request message. | 2024-03-04 05:00:58.211 Rithmic Direct - DTC | Received logon response. | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Server Name: . | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Successfully connected. | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Trading is supported. | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Order cancel and replace is supported. | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | OCO Orders supported. | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2024-03-04 05:00:58.284 Rithmic Direct - DTC | Connected to server complete. | 2024-03-04 05:00:58.284 No download requests in the queue to start downloads for. | 2024-03-04 05:00:58.284 No download requests in the queue to start downloads for. | 2024-03-04 05:00:58.284 No download requests in the queue to start downloads for. | 2024-03-04 05:00:58.284 No download requests in the queue to start downloads for. | 2024-03-04 05:00:58.284 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2024-03-04 05:01:00.264 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:01:17.047 * HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (2) | CloseSocket call. | 2024-03-04 05:01:17.047 NQH4.CME 2 Min #2 | Reloading chart. | 2024-03-04 05:01:18.455 USDX 5 Min #3 | Reloading chart. | 2024-03-04 05:01:18.481 ESH4.CME 2 Min #4 | Reloading chart. | 2024-03-04 05:01:18.716 NQH4.CME 15 Min #5 | Reloading chart. | 2024-03-04 05:01:18.733 NQH4.CME 2 Min #2 | StartDateTimeForLoadingOrderFills: 2024-01-31 16:00:00 | 2024-03-04 05:01:18.781 Mapping NQH4.CME to NQH24. Service code: cme | 2024-03-04 05:01:19.013 Using symbol data fast lookup vector | 2024-03-04 05:01:19.013 Denali Data Feed | Starting real-time market data updates for: NQH4.CME (NQH24). ID: 1 Service code: cme | 2024-03-04 05:01:19.013 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2024-03-04 05:01:19.016 DTC Client socket (2) | Creating socket. | 2024-03-04 05:01:19.016 DTC Client socket (2) | New receive buffer size: 0 | 2024-03-04 05:01:19.016 DTC Client socket (2) | Connecting to IP: 38.103.112.197. | 2024-03-04 05:01:19.016 Denali Data Feed | Requesting security definition data for: NQH4.CME (NQH24). ID: 1 | 2024-03-04 05:01:19.018 Starting DelayedDownloadMonitoringTimer | 2024-03-04 05:01:19.018 Starting HDTimeoutTimer | 2024-03-04 05:01:19.018 Added historical Intraday data request for NQH4.CME to the queue. | 2024-03-04 05:01:19.018 Intraday data recording state for symbol NQH4.CME is set to download 'Pending'. | 2024-03-04 05:01:19.018 Triggering next historical data download in queue. | 2024-03-04 05:01:19.019 Delaying start of download for NQH4.CME. | 2024-03-04 05:01:19.024 SC Data with Depth | Starting real-time market data updates for: USDX. ID: 2 Service code: fxstatscalc | 2024-03-04 05:01:19.046 SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2024-03-04 05:01:19.048 SC Data with Depth | Requesting security definition data for: USDX. ID: 2 | 2024-03-04 05:01:19.051 Added historical Intraday data request for USDX to the queue. | 2024-03-04 05:01:19.051 Intraday data recording state for symbol USDX is set to download 'Pending'. | 2024-03-04 05:01:19.051 Triggering next historical data download in queue. | 2024-03-04 05:01:19.051 Denali Data Feed | Network connection to server complete. | 2024-03-04 05:01:19.055 Denali Data Feed | Starting socket receive thread. | 2024-03-04 05:01:19.055 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2024-03-04 05:01:19.055 DTC Client socket (3) | Creating socket. | 2024-03-04 05:01:19.111 DTC Client socket (3) | New receive buffer size: 0 | 2024-03-04 05:01:19.111 DTC Client socket (3) | Connecting to IP: 38.103.112.181. | 2024-03-04 05:01:19.111 Denali Data Feed | Setting DTC encoding to Binary VLS | 2024-03-04 05:01:19.113 Denali Data Feed | Sending logon request message. | 2024-03-04 05:01:19.113 SC Data with Depth | Network connection to server complete. | 2024-03-04 05:01:19.141 SC Data with Depth | Starting socket receive thread. | 2024-03-04 05:01:19.141 SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2024-03-04 05:01:19.142 Mapping ESH4.CME to ESH24. Service code: cme | 2024-03-04 05:01:19.209 Denali Data Feed | Starting real-time market data updates for: ESH4.CME (ESH24). ID: 3 Service code: cme | 2024-03-04 05:01:19.210 Denali Data Feed | Requesting security definition data for: ESH4.CME (ESH24). ID: 3 | 2024-03-04 05:01:19.210 Added historical Intraday data request for ESH4.CME to the queue. | 2024-03-04 05:01:19.210 Intraday data recording state for symbol ESH4.CME is set to download 'Pending'. | 2024-03-04 05:01:19.210 Triggering next historical data download in queue. | 2024-03-04 05:01:19.210 SC Data with Depth | Setting DTC encoding to Binary VLS | 2024-03-04 05:01:19.212 SC Data with Depth | Sending logon request message. | 2024-03-04 05:01:19.212 ESH4.CME[M] 2 Min #4 | StartDateTimeForLoadingOrderFills: 2023-06-09 13:06:00 | 2024-03-04 05:01:19.379 SC Data with Depth | Received logon response. | 2024-03-04 05:01:19.586 SC Data with Depth | Server Name: SC Realtime Server. | 2024-03-04 05:01:19.586 SC Data with Depth | Server protocol version: 8. Client protocol version: 8 | 2024-03-04 05:01:19.586 SC Data with Depth | Successfully connected. | 2024-03-04 05:01:19.586 SC Data with Depth | Trading is not supported. | 2024-03-04 05:01:19.586 SC Data with Depth | Restarting real-time data updates for symbol: USDX | 2024-03-04 05:01:19.586 Denali Data Feed | Received logon response. | 2024-03-04 05:01:19.672 Denali Data Feed | Server Name: SC Realtime Server. | 2024-03-04 05:01:19.672 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2024-03-04 05:01:19.672 Denali Data Feed | Successfully connected. | 2024-03-04 05:01:19.672 Denali Data Feed | Trading is not supported. | 2024-03-04 05:01:19.672 Denali Data Feed | Restarting real-time data updates for symbol: ESH4.CME -> ESH24 | 2024-03-04 05:01:19.672 Denali Data Feed | Restarting real-time data updates for symbol: NQH4.CME -> NQH24 | 2024-03-04 05:01:19.672 SC Data with Depth | Received security definition for symbol USDX | 2024-03-04 05:01:19.705 Denali Data Feed | Received security definition for symbol ESH4.CME | 2024-03-04 05:01:19.797 Denali Data Feed | Received security definition for symbol NQH4.CME | 2024-03-04 05:01:19.797 HD Request # 1 | Downloading Intraday chart data for NQH4.CME to the file NQH4.CME.scid. Service: cme | 2024-03-04 05:01:24.017 HD Request # 1 | Download start date-time: 2024-03-01 21:59:58.000000. File last date-time: 2024-03-01 21:59:58.071000 | 2024-03-04 05:01:24.018 HD Request # 1 | Using server: ds26.sierracharts.com port 10149 | 2024-03-04 05:01:24.018 Socket (4) | Creating socket. | 2024-03-04 05:01:24.018 Socket (4) | New receive buffer size: 0 | 2024-03-04 05:01:24.018 Socket (4) | Connecting to IP: 38.103.112.197. | 2024-03-04 05:01:24.018 HD Request # 1 | Setting DTC encoding to Binary VLS | 2024-03-04 05:01:24.089 HD Request # 1 | Sending historical data logon request message. | 2024-03-04 05:01:24.089 HD Request # 1 | Requesting Intraday data. Start date-time: 2024-03-01 21:59:58. Record interval: 1. Symbol: NQH24 | 2024-03-04 05:01:24.380 HD Request # 1 | Decompressing data. | 2024-03-04 05:01:24.408 HD Request # 1 | Receiving Intraday data for NQH4.CME starting at 2024-03-01 21:59:58.071000 | 2024-03-04 05:01:24.487 Socket (4) | CloseSocket call. | 2024-03-04 05:01:24.557 Socket (4) | Shutdown started. Waiting for graceful close. | 2024-03-04 05:01:24.557 Historical data download thread signaled to stop. | 2024-03-04 05:01:24.557 HD Request # 1 | Timestamp of first Intraday data file record written: 2024-03-01 21:59:58.071000. | 2024-03-04 05:01:24.557 HD Request # 1 | Received 7048 Intraday data records from 2024-03-01 21:59:58.071000 to 2024-03-04 05:01:50.132000 (2.3 days. Delay: -25.6 seconds) and wrote 7048 records for NQH4.CME | 2024-03-04 05:01:24.557 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-03-04 05:01:50.132000 | 2024-03-04 05:01:24.564 HD Request # 1 | Completion time: 0s. | 2024-03-04 05:01:24.564 HD Request # 1 | Intraday data download complete for NQH4.CME. Unique request ID: 1 | 2024-03-04 05:01:24.564 Removing historical data download ID 1. | 2024-03-04 05:01:24.564 Real-time Intraday chart data file updates started for NQH4.CME | 2024-03-04 05:01:24.564 Opened cached Intraday file: C:\sierrachart2\Data\NQH4.CME.scid. Thread ID: 16248 | 2024-03-04 05:01:24.565 Intraday chart data file opened for NQH4.CME | 2024-03-04 05:01:24.565 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2024-03-04 05:01:24.565 Triggering next historical data download in queue. | 2024-03-04 05:01:24.565 HD Request # 2 | Downloading Intraday chart data for USDX to the file USDX.scid. Service: fxstatscalc | 2024-03-04 05:01:24.565 HD Request # 2 | Download start date-time: 2024-03-01 22:05:13.000000. File last date-time: 2024-03-01 22:05:13.000000 | 2024-03-04 05:01:24.565 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2024-03-04 05:01:24.566 Socket (5) | Creating socket. | 2024-03-04 05:01:24.566 Socket (5) | New receive buffer size: 0 | 2024-03-04 05:01:24.566 Socket (5) | Connecting to IP: 38.103.112.181. | 2024-03-04 05:01:24.566 Socket (4) | Socket gracefully closed by remote side. | 2024-03-04 05:01:24.593 Socket (4) | Closed. | 2024-03-04 05:01:24.593 HD Request # 2 | Setting DTC encoding to Binary VLS | 2024-03-04 05:01:24.649 HD Request # 2 | Sending historical data logon request message. | 2024-03-04 05:01:24.649 HD Request # 2 | Requesting Intraday data. Start date-time: 2024-03-01 22:05:13. Record interval: 1. Symbol: USDX | 2024-03-04 05:01:24.928 HD Request # 2 | Decompressing data. | 2024-03-04 05:01:24.955 HD Request # 2 | Receiving Intraday data for USDX starting at 2024-03-01 22:05:13.000000 | 2024-03-04 05:01:25.107 Socket (5) | CloseSocket call. | 2024-03-04 05:01:25.213 Socket (5) | Shutdown started. Waiting for graceful close. | 2024-03-04 05:01:25.213 Historical data download thread signaled to stop. | 2024-03-04 05:01:25.213 HD Request # 2 | Timestamp of first Intraday data file record written: 2024-03-01 22:05:13.000000. | 2024-03-04 05:01:25.215 HD Request # 2 | Received 22839 Intraday data records from 2024-03-01 22:05:13.000000 to 2024-03-04 05:01:53.000000 (2.3 days. Delay: -27.8 seconds) and wrote 22839 records for USDX | 2024-03-04 05:01:25.215 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2024-03-04 05:01:53.000000 | 2024-03-04 05:01:25.231 HD Request # 2 | Completion time: 1s. | 2024-03-04 05:01:25.231 HD Request # 2 | Intraday data download complete for USDX. Unique request ID: 2 | 2024-03-04 05:01:25.231 Removing historical data download ID 2. | 2024-03-04 05:01:25.231 Real-time Intraday chart data file updates started for USDX | 2024-03-04 05:01:25.231 Opened cached Intraday file: C:\sierrachart2\Data\USDX.scid. Thread ID: 16248 | 2024-03-04 05:01:25.231 Intraday chart data file opened for USDX | 2024-03-04 05:01:25.231 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2024-03-04 05:01:25.231 Triggering next historical data download in queue. | 2024-03-04 05:01:25.231 HD Request # 3 | Downloading Intraday chart data for ESH4.CME to the file ESH4.CME.scid. Service: cme | 2024-03-04 05:01:25.231 HD Request # 3 | Download start date-time: 2024-03-01 21:59:59.000000. File last date-time: 2024-03-01 21:59:59.060000 | 2024-03-04 05:01:25.232 HD Request # 3 | Using server: ds28.sierracharts.com port 10149 | 2024-03-04 05:01:25.232 Socket (5) | Socket gracefully closed by remote side. | 2024-03-04 05:01:25.246 Socket (5) | Closed. | 2024-03-04 05:01:25.246 Socket (4) | Creating socket. | 2024-03-04 05:01:25.300 Socket (4) | New receive buffer size: 0 | 2024-03-04 05:01:25.300 Socket (4) | Connecting to IP: 38.103.112.187. | 2024-03-04 05:01:25.300 HD Request # 3 | Setting DTC encoding to Binary VLS | 2024-03-04 05:01:25.365 HD Request # 3 | Sending historical data logon request message. | 2024-03-04 05:01:25.365 HD Request # 3 | Requesting Intraday data. Start date-time: 2024-03-01 21:59:59. Record interval: 1. Symbol: ESH24 | 2024-03-04 05:01:25.656 HD Request # 3 | Decompressing data. | 2024-03-04 05:01:25.683 HD Request # 3 | Receiving Intraday data for ESH4.CME starting at 2024-03-01 21:59:59.060000 | 2024-03-04 05:01:25.765 Socket (4) | CloseSocket call. | 2024-03-04 05:01:25.792 Socket (4) | Shutdown started. Waiting for graceful close. | 2024-03-04 05:01:25.792 Historical data download thread signaled to stop. | 2024-03-04 05:01:25.792 HD Request # 3 | Timestamp of first Intraday data file record written: 2024-03-01 21:59:59.060000. | 2024-03-04 05:01:25.792 HD Request # 3 | Received 4224 Intraday data records from 2024-03-01 21:59:59.060000 to 2024-03-04 05:01:50.148000 (2.3 days. Delay: -24.4 seconds) and wrote 4224 records for ESH4.CME | 2024-03-04 05:01:25.792 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2024-03-04 05:01:50.148000 | 2024-03-04 05:01:25.797 HD Request # 3 | Completion time: 0s. | 2024-03-04 05:01:25.797 HD Request # 3 | Intraday data download complete for ESH4.CME. Unique request ID: 3 | 2024-03-04 05:01:25.797 Removing historical data download ID 3. | 2024-03-04 05:01:25.797 Real-time Intraday chart data file updates started for ESH4.CME | 2024-03-04 05:01:25.797 Opened cached Intraday file: C:\sierrachart2\Data\ESH4.CME.scid. Thread ID: 16248 | 2024-03-04 05:01:25.797 Intraday chart data file opened for ESH4.CME | 2024-03-04 05:01:25.797 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2024-03-04 05:01:25.797 No download requests in the queue to start downloads for. | 2024-03-04 05:01:25.797 Socket (4) | Socket gracefully closed by remote side. | 2024-03-04 05:01:25.824 Socket (4) | Closed. | 2024-03-04 05:01:25.824 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:01:37.051 * HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (4) | CloseSocket call. | 2024-03-04 05:01:37.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:01:57.046 * HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (4) | CloseSocket call. | 2024-03-04 05:01:57.046 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:02:17.051 * HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (4) | CloseSocket call. | 2024-03-04 05:02:17.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:02:37.062 * HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (4) | CloseSocket call. | 2024-03-04 05:02:37.062 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:02:57.075 * HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (4) | CloseSocket call. | 2024-03-04 05:02:57.075 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:03:17.050 * HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (4) | CloseSocket call. | 2024-03-04 05:03:17.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:03:37.048 * HTTPS connection ID:9 to www.rithmic.com:443 for request ID:9 (4) | CloseSocket call. | 2024-03-04 05:03:37.048 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:03:57.048 * HTTPS connection ID:10 to www.rithmic.com:443 for request ID:10 (4) | CloseSocket call. | 2024-03-04 05:03:57.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:04:17.064 * HTTPS connection ID:11 to www.rithmic.com:443 for request ID:11 (4) | CloseSocket call. | 2024-03-04 05:04:17.064 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:04:37.050 * HTTPS connection ID:12 to www.rithmic.com:443 for request ID:12 (4) | CloseSocket call. | 2024-03-04 05:04:37.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:04:57.046 * HTTPS connection ID:13 to www.rithmic.com:443 for request ID:13 (4) | CloseSocket call. | 2024-03-04 05:04:57.046 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:05:17.061 * HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (4) | CloseSocket call. | 2024-03-04 05:05:17.061 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:05:37.060 * HTTPS connection ID:15 to www.rithmic.com:443 for request ID:15 (4) | CloseSocket call. | 2024-03-04 05:05:37.061 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:05:57.050 * HTTPS connection ID:16 to www.rithmic.com:443 for request ID:16 (4) | CloseSocket call. | 2024-03-04 05:05:57.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:06:17.051 * HTTPS connection ID:17 to www.rithmic.com:443 for request ID:17 (4) | CloseSocket call. | 2024-03-04 05:06:17.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:06:37.048 * HTTPS connection ID:18 to www.rithmic.com:443 for request ID:18 (4) | CloseSocket call. | 2024-03-04 05:06:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:06:57.055 * HTTPS connection ID:19 to www.rithmic.com:443 for request ID:19 (4) | CloseSocket call. | 2024-03-04 05:06:57.056 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:07:17.050 * HTTPS connection ID:20 to www.rithmic.com:443 for request ID:20 (4) | CloseSocket call. | 2024-03-04 05:07:17.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:07:37.049 * HTTPS connection ID:21 to www.rithmic.com:443 for request ID:21 (4) | CloseSocket call. | 2024-03-04 05:07:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:07:57.047 * HTTPS connection ID:22 to www.rithmic.com:443 for request ID:22 (4) | CloseSocket call. | 2024-03-04 05:07:57.047 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:08:17.047 * HTTPS connection ID:23 to www.rithmic.com:443 for request ID:23 (4) | CloseSocket call. | 2024-03-04 05:08:17.047 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:08:37.049 * HTTPS connection ID:24 to www.rithmic.com:443 for request ID:24 (4) | CloseSocket call. | 2024-03-04 05:08:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:08:57.052 * HTTPS connection ID:25 to www.rithmic.com:443 for request ID:25 (4) | CloseSocket call. | 2024-03-04 05:08:57.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:09:17.053 * HTTPS connection ID:26 to www.rithmic.com:443 for request ID:26 (4) | CloseSocket call. | 2024-03-04 05:09:17.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:09:37.052 * HTTPS connection ID:27 to www.rithmic.com:443 for request ID:27 (4) | CloseSocket call. | 2024-03-04 05:09:37.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:09:57.052 * HTTPS connection ID:28 to www.rithmic.com:443 for request ID:28 (4) | CloseSocket call. | 2024-03-04 05:09:57.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:10:17.054 * HTTPS connection ID:29 to www.rithmic.com:443 for request ID:29 (4) | CloseSocket call. | 2024-03-04 05:10:17.054 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:10:37.049 * HTTPS connection ID:30 to www.rithmic.com:443 for request ID:30 (4) | CloseSocket call. | 2024-03-04 05:10:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:10:57.053 * HTTPS connection ID:31 to www.rithmic.com:443 for request ID:31 (4) | CloseSocket call. | 2024-03-04 05:10:57.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:11:17.045 * HTTPS connection ID:32 to www.rithmic.com:443 for request ID:32 (4) | CloseSocket call. | 2024-03-04 05:11:17.045 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:11:37.051 * HTTPS connection ID:33 to www.rithmic.com:443 for request ID:33 (4) | CloseSocket call. | 2024-03-04 05:11:37.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:11:57.053 * HTTPS connection ID:34 to www.rithmic.com:443 for request ID:34 (4) | CloseSocket call. | 2024-03-04 05:11:57.054 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:12:17.049 * HTTPS connection ID:35 to www.rithmic.com:443 for request ID:35 (4) | CloseSocket call. | 2024-03-04 05:12:17.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:12:37.051 * HTTPS connection ID:36 to www.rithmic.com:443 for request ID:36 (4) | CloseSocket call. | 2024-03-04 05:12:37.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:12:57.048 * HTTPS connection ID:37 to www.rithmic.com:443 for request ID:37 (4) | CloseSocket call. | 2024-03-04 05:12:57.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:13:17.051 * HTTPS connection ID:38 to www.rithmic.com:443 for request ID:38 (4) | CloseSocket call. | 2024-03-04 05:13:17.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:13:37.049 * HTTPS connection ID:39 to www.rithmic.com:443 for request ID:39 (4) | CloseSocket call. | 2024-03-04 05:13:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:13:57.048 * HTTPS connection ID:40 to www.rithmic.com:443 for request ID:40 (4) | CloseSocket call. | 2024-03-04 05:13:57.048 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:14:17.049 * HTTPS connection ID:41 to www.rithmic.com:443 for request ID:41 (4) | CloseSocket call. | 2024-03-04 05:14:17.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:14:37.052 * HTTPS connection ID:42 to www.rithmic.com:443 for request ID:42 (4) | CloseSocket call. | 2024-03-04 05:14:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:14:57.050 * HTTPS connection ID:43 to www.rithmic.com:443 for request ID:43 (4) | CloseSocket call. | 2024-03-04 05:14:57.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:15:17.049 * HTTPS connection ID:44 to www.rithmic.com:443 for request ID:44 (4) | CloseSocket call. | 2024-03-04 05:15:17.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:15:37.048 * HTTPS connection ID:45 to www.rithmic.com:443 for request ID:45 (4) | CloseSocket call. | 2024-03-04 05:15:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:15:57.050 * HTTPS connection ID:46 to www.rithmic.com:443 for request ID:46 (4) | CloseSocket call. | 2024-03-04 05:15:57.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:16:17.047 * HTTPS connection ID:47 to www.rithmic.com:443 for request ID:47 (4) | CloseSocket call. | 2024-03-04 05:16:17.047 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:16:37.053 * HTTPS connection ID:48 to www.rithmic.com:443 for request ID:48 (4) | CloseSocket call. | 2024-03-04 05:16:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:16:57.054 * HTTPS connection ID:49 to www.rithmic.com:443 for request ID:49 (4) | CloseSocket call. | 2024-03-04 05:16:57.054 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:17:17.048 * HTTPS connection ID:50 to www.rithmic.com:443 for request ID:50 (4) | CloseSocket call. | 2024-03-04 05:17:17.048 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:17:37.051 * HTTPS connection ID:51 to www.rithmic.com:443 for request ID:51 (4) | CloseSocket call. | 2024-03-04 05:17:37.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:17:57.053 * HTTPS connection ID:52 to www.rithmic.com:443 for request ID:52 (4) | CloseSocket call. | 2024-03-04 05:17:57.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:18:17.051 * HTTPS connection ID:53 to www.rithmic.com:443 for request ID:53 (4) | CloseSocket call. | 2024-03-04 05:18:17.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:18:37.059 * HTTPS connection ID:54 to www.rithmic.com:443 for request ID:54 (4) | CloseSocket call. | 2024-03-04 05:18:37.060 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:18:57.049 * HTTPS connection ID:55 to www.rithmic.com:443 for request ID:55 (4) | CloseSocket call. | 2024-03-04 05:18:57.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:19:17.048 * HTTPS connection ID:56 to www.rithmic.com:443 for request ID:56 (4) | CloseSocket call. | 2024-03-04 05:19:17.048 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:19:37.053 * HTTPS connection ID:57 to www.rithmic.com:443 for request ID:57 (4) | CloseSocket call. | 2024-03-04 05:19:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:19:57.052 * HTTPS connection ID:58 to www.rithmic.com:443 for request ID:58 (4) | CloseSocket call. | 2024-03-04 05:19:57.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:20:17.053 * HTTPS connection ID:59 to www.rithmic.com:443 for request ID:59 (4) | CloseSocket call. | 2024-03-04 05:20:17.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:20:37.053 * HTTPS connection ID:60 to www.rithmic.com:443 for request ID:60 (4) | CloseSocket call. | 2024-03-04 05:20:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:20:57.051 * HTTPS connection ID:61 to www.rithmic.com:443 for request ID:61 (4) | CloseSocket call. | 2024-03-04 05:20:57.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:21:17.047 * HTTPS connection ID:62 to www.rithmic.com:443 for request ID:62 (4) | CloseSocket call. | 2024-03-04 05:21:17.047 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:21:37.054 * HTTPS connection ID:63 to www.rithmic.com:443 for request ID:63 (4) | CloseSocket call. | 2024-03-04 05:21:37.054 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:21:57.052 * HTTPS connection ID:64 to www.rithmic.com:443 for request ID:64 (4) | CloseSocket call. | 2024-03-04 05:21:57.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:22:17.050 * HTTPS connection ID:65 to www.rithmic.com:443 for request ID:65 (4) | CloseSocket call. | 2024-03-04 05:22:17.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:22:37.052 * HTTPS connection ID:66 to www.rithmic.com:443 for request ID:66 (4) | CloseSocket call. | 2024-03-04 05:22:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:22:57.048 * HTTPS connection ID:67 to www.rithmic.com:443 for request ID:67 (4) | CloseSocket call. | 2024-03-04 05:22:57.048 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:23:17.049 * HTTPS connection ID:68 to www.rithmic.com:443 for request ID:68 (4) | CloseSocket call. | 2024-03-04 05:23:17.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:23:37.053 * HTTPS connection ID:69 to www.rithmic.com:443 for request ID:69 (4) | CloseSocket call. | 2024-03-04 05:23:37.053 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:23:57.051 * HTTPS connection ID:70 to www.rithmic.com:443 for request ID:70 (4) | CloseSocket call. | 2024-03-04 05:23:57.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:24:17.049 * HTTPS connection ID:71 to www.rithmic.com:443 for request ID:71 (4) | CloseSocket call. | 2024-03-04 05:24:17.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:24:37.049 * HTTPS connection ID:72 to www.rithmic.com:443 for request ID:72 (4) | CloseSocket call. | 2024-03-04 05:24:37.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:24:57.051 * HTTPS connection ID:73 to www.rithmic.com:443 for request ID:73 (4) | CloseSocket call. | 2024-03-04 05:24:57.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:25:17.049 * HTTPS connection ID:74 to www.rithmic.com:443 for request ID:74 (4) | CloseSocket call. | 2024-03-04 05:25:17.049 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:25:37.050 * HTTPS connection ID:75 to www.rithmic.com:443 for request ID:75 (4) | CloseSocket call. | 2024-03-04 05:25:37.050 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:25:57.059 * HTTPS connection ID:76 to www.rithmic.com:443 for request ID:76 (4) | CloseSocket call. | 2024-03-04 05:25:57.060 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:26:17.050 * HTTPS connection ID:77 to www.rithmic.com:443 for request ID:77 (4) | CloseSocket call. | 2024-03-04 05:26:17.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:26:37.051 * HTTPS connection ID:78 to www.rithmic.com:443 for request ID:78 (4) | CloseSocket call. | 2024-03-04 05:26:37.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:26:57.052 * HTTPS connection ID:79 to www.rithmic.com:443 for request ID:79 (4) | CloseSocket call. | 2024-03-04 05:26:57.052 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:27:17.051 * HTTPS connection ID:80 to www.rithmic.com:443 for request ID:80 (4) | CloseSocket call. | 2024-03-04 05:27:17.051 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:27:37.054 * HTTPS connection ID:81 to www.rithmic.com:443 for request ID:81 (4) | CloseSocket call. | 2024-03-04 05:27:37.054 Error getting address info for www.rithmic.com. Windows error code 11001: No such host is known. | 2024-03-04 05:27:57.048 * HTTPS connection ID:82 to www.rithmic.com:443 for request ID:82 (4) | CloseSocket call. | 2024-03-04 05:27:57.048 |
| [2024-03-04 06:28:29] |
| bhmacro - Posts: 3 |
|
yeah i got the same messaging. don't think i've ever gotten this error before. i have live ironbeam acc + denali. and running apex rithmic with SST local trade copier too
|
| [2024-03-04 07:11:29] |
| Anders Dybdahl - Posts: 19 |
|
Same thing here this morning in Sweden, Ironbeam account + Denali, Apex Chicago. When I try to visit www.rithmic.com, I get an error as well. |
| [2024-03-04 07:16:15] |
| Sierra_Chart Engineering - Posts: 17154 |
|
We would expect they will get this problem resolved before the morning in the US.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-04 07:18:25] |
| Anders Dybdahl - Posts: 19 |
|
I suspect trading is still supported? Ah well, we will see when London opens! :) 2024-03-04 02:13:29.417 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-03-04 02:13:29.417 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-03-04 02:13:29.421 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-03-04 02:13:29.421 | DTC Client socket (1) | New receive buffer size: 0 2024-03-04 02:13:29.421 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-03-04 02:13:29.554 | Rithmic Direct - DTC | Network connection to server complete. 2024-03-04 02:13:29.554 | Rithmic Direct - DTC | Starting socket receive thread. 2024-03-04 02:13:29.554 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-03-04 02:13:29.554 | Rithmic Direct - DTC | Sending logon request message. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Received logon response. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Server Name: . 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Successfully connected. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Trading is supported. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | OCO Orders supported. 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-03-04 02:13:29.958 | Rithmic Direct - DTC | Connected to server complete. |
| [2024-03-04 07:28:25] |
| Sierra_Chart Engineering - Posts: 17154 |
|
Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-04 09:38:25] |
| Jose_Noronha_Feio - Posts: 1 |
|
Yeah same here. I´m in Madeira Islands Portugal.
|
| [2024-03-04 09:51:09] |
| sheepzero - Posts: 1 |
|
Same here in UK. I have an AMP account + Denali along with Apex.
|
| [2024-03-04 10:18:44] |
| MarcOh - Posts: 163 |
|
GM all. Glad Im not the only one.
|
| [2024-03-04 11:59:08] |
| karaamohamed - Posts: 7 |
|
i have the same problem rithmic apex account from belgium
|
| [2024-03-04 12:43:49] |
| User682710 - Posts: 1 |
|
Hi, I also have the same problem, this is still not resolved and rithmic website is still down (www.rithmic.com). It impact all my rithmic accounts (APEX, Topstep, Elite trader funding) HTTPS connection ID:11 to www.rithmic.com:443 for request ID:11 (2) | CloseSocket call. | 2024-03-04 06:35:19.549 Error getting address info for www.rithmic.com. Windows error code 11001: Hôte inconnu. | 2024-03-04 06:35:39.557 * HTTPS connection ID:12 to www.rithmic.com:443 for request ID:12 (2) | CloseSocket call. | 2024-03-04 06:35:39.564 Error getting address info for www.rithmic.com. Windows error code 11001: Hôte inconnu. | 2024-03-04 06:35:59.567 * HTTPS connection ID:13 to www.rithmic.com:443 for request ID:13 (2) | CloseSocket call. | 2024-03-04 06:35:59.567 Error getting address info for www.rithmic.com. Windows error code 11001: Hôte inconnu. | 2024-03-04 06:36:19.543 * HTTPS connection ID:14 to www.rithmic.com:443 for request ID:14 (2) | CloseSocket call. | 2024-03-04 06:36:19.544 Error getting address info for www.rithmic.com. Windows error code 11001: Hôte inconnu. | 2024-03-04 06:36:39.557 * |
| [2024-03-04 12:49:36] |
| UserTLE - Posts: 3 |
|
Getting the same message here, North East US. Trading still works... confusing. |
| [2024-03-04 13:37:36] |
| User620139 - Posts: 1 |
|
Same here.
|
| [2024-03-04 13:49:52] |
| NandoB - Posts: 8 |
|
+1 same issue
|
| [2024-03-04 13:55:32] |
| aeson - Posts: 3 |
|
Same issue here
|
| [2024-03-04 17:11:37] |
| John - SC Support - Posts: 36238 |
|
There was a problem with Rithmic, which we are told has been resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-15 18:07:18] |
| Ryan Bailey - Posts: 53 |
|
I receiving this issue today and have been for over an hour. Quite frustrating. I can connect to R-Trader directly but Sierra will not connect to Rithmic- Im using Rithmic and Denali. I even tried connecting my CQG cash account from Iron Beam 0 problems. Clearly a Rithmic error once again. They are the absolute worst in the industry. Im sure they drive the staff at Sierra Chart insane
|
| [2024-07-15 19:07:27] |
| John - SC Support - Posts: 36238 |
|
Im sure they drive the staff at Sierra Chart insane
They already have. It's too late for us. -- But yes, there have been posts about problems with Rithmic. They have been different issues, but all of them have been outside of our control. Keep in mind, the connection that is used by Sierra Chart does not involve R-Trader, and it was written by Rithmic. This is why there is very little we can do when there is an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-15 19:19:01] |
| Ryan Bailey - Posts: 53 |
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@john /w Sierra I would never use Rithmic outside of a prop account. PERIOD!! I used to use them years ago when they were actually decent, but now i wouldn't use them for a cash account if my life depended on it. When i was using them for my cash account i saw the deterioration of their service and they refused to accept any kind of responsibility. Needless to say their terrible service and even worse customer service cost me so much money that id rather not trade than be forced to use them if they were the only option. I would say i hope they turn the shop around but it seems like every week it gets a little worse. I really appreciate your response |
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