Support Board
Date/Time: Mon, 25 Nov 2024 14:36:01 +0000
I need help making sure I've connected properly on my end.
View Count: 203
| [2024-03-01 04:46:44] |
| kosadrian - Posts: 2 |
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Great evening, I know your team is hard at work and ever since I payed for my subscriptions and data have been trying to properly integrate rithmic with the denali data exchange ever since. I have read as many forums as possible and followed as many steps as i could take. The data I am recieving looks to be accurate after everything but the M still dosen't pop up even after following that forum which goes specifcally into that. Again I know you guys are hard at work and I'm sorry if i didn't complete something on my end correctly but at this point I think it could be that somebody needs to map it on their end from what I understand. Thank you very much and you guys have a great platform from what I have seen so far have a great night.
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| [2024-03-01 05:01:54] |
| Sierra_Chart Engineering - Posts: 17173 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-01 05:08:01] |
| kosadrian - Posts: 2 |
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Thank you very much sorry for the misunderstanding, your reply was helpful and suprisingly the fastest response I think I ever got from a support team, have a great night.
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| [2024-03-01 06:01:59] |
| Sierra_Chart Engineering - Posts: 17173 |
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Let us know if you need more help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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