Support Board
Date/Time: Mon, 25 Nov 2024 12:30:18 +0000
Inaccurate info with Chart Stats
View Count: 276
| [2024-02-29 14:58:33] |
| GreyLock58 - Posts: 169 |
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I got filled with a stop-limit order, but the Chart Stats shows as if it is still open. It states that there is two open positions when current there is only one . It also states "2 (not acurate)". Also it says I am trading from chart # 20, but I do not have a Chart 20. Please advise...
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| [2024-02-29 15:44:21] |
| GreyLock58 - Posts: 169 |
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O.K. Chart #20 is resolved. It does not show up on the Study Summary> I suppose because Chart #20 is the DOM for the chart I am trading off. Everything else stands.
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| [2024-02-29 17:07:14] |
| GreyLock58 - Posts: 169 |
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DateTime ActivityType OrderStatus OrderActionSource FilledQuantity Quantity PositionQuantity OpenClose BuySell Price Price2 FillPrice OrderType TimeInForce TransDateTime Symbol Note ServiceOrderID InternalOrderID Username ParentInternalOrderID FillExecutionServiceID TradeAccount ExchangeOrderID ClientOrderID HighDuringPosition LowDuringPosition AccountBalance 2024-02-29 09:23:57.644559 Positions Unspecified Removing Position with quantity of 0 00:00:00.000000 MESH24_FUT_CME 737C9516 0.00 2024-02-29 09:23:57.644558 Positions Unspecified Synchronized Internal Position quantity to current Service Position quantity. New Internal Position quantity: 0 00:00:00.000000 MESH24_FUT_CME 737C9516 0.00 2024-02-29 09:23:49.884122 Orders Canceled Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 1 1 Close Sell 5060.25 5057.25 Stop Limit Good till Canceled 2024-02-29 09:23:49.884115 MESH24_FUT_CME Attached order. Parent: 25608 251424 25609 Greylock58 25608 737C9516 6850186264119 25609.28407 0.00 2024-02-29 09:23:49.884121 Orders Pending Cancel Internally marking as canceled. No order update from server. For Trade Account: (not specified). Internal cancel 1 1 Close Sell 5060.25 5057.25 Stop Limit Good till Canceled 2024-02-29 09:23:49.884115 MESH24_FUT_CME Attached order. Parent: 25608 251424 25609 Greylock58 25608 737C9516 6850186264119 25609.28407 0.00 2024-02-29 09:23:49.884116 Positions Unspecified Updated Service Position Quantity to 0 1 00:00:00.000000 MESH24_FUT_CME 737C9516 0.00 2024-02-29 03:11:36.181567 Orders Filled CME (Fill) 1 1 Close Sell 5057.25 5060.25 Stop Limit Good till Canceled 2024-02-29 03:11:36.181565 MESH24_FUT_CME Attached order. Parent: 25608 6850186264119 251424 Greylock58 68501862641192024022916244_MESH4 737C9516 6850186264119 251424.23632 0.00 2024-02-29 03:11:36.181472 Orders Open Updating last modify Price and Quantity to current values due to an external modification or other reason. LastModifyPrice1: 5060.25, CurrentPrice1: 5057.25, LastModifyQuantity: 1, CurrentQuantity: 1 1 Close Sell 5057.25 5060.25 Stop Limit Good till Canceled 2024-02-29 03:11:36.181469 MESH24_FUT_CME Attached order. Parent: 25608 6850186264119 251424 Greylock58 737C9516 6850186264119 251424.23632 0.00 2024-02-29 03:11:36.181429 Orders Open CME (New) 1 1 Close Sell 5057.25 5060.25 Stop Limit Good till Canceled 2024-02-29 03:11:36.181423 MESH24_FUT_CME Attached order. Parent: 25608 6850186264119 251424 Greylock58 737C9516 6850186264119 251424.23632 0.00 |
| [2024-02-29 17:56:02] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-04 22:30:41] |
| GreyLock58 - Posts: 169 |
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Does not work, and furthermore why is this not self healing? Old broker from the 80's. I just want to trade, not have to fix things between Sierra Charts and your connections, my being "Advantage". I have been with you for ten years and never had a real issue till now.
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| [2024-03-05 16:29:51] |
| GreyLock58 - Posts: 169 |
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Your method of fixing requires info I don't have since it is Missing. Isn't this info suppose to be coming from your servers. Correct if I am wrong.
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| [2024-03-05 21:21:24] |
| Sierra_Chart Engineering - Posts: 17172 |
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When it comes to the Trade Statistics in the chart, and associated Profit and Loss values, you may have to do some manual intervention and that the starting Date-Time for the fills: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List And if there any missing fills, follow the instructions here: Trade Activity Log: Automatically Inserting Missing Order Fills Are you holding any overnight long-term positions? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-06 22:06:11] |
| GreyLock58 - Posts: 169 |
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Yes, I was holding overnight positions, until I got stopped out during the evening sessions. I then noticed the next day, that I was closed out on my charts, but the charts stats was still showing an open position. I called my Broker Advantage to confirm that I was flat and they confirmed I was flat and Sierra Charts Web Trading also showed I was flat. So I dived into the Trading documentation and have resolved this. I never had an issue in the past, so maybe this was a wake up and I am more knowledgeable. The weird thing was in Charts Stats, the missing fill and associated ghost open position referred to Chart #15. This chart is the daily historical chart for micro ES, and on that chart I do not have any trading modes on. I trade off either the intraday day chart #28 for the micro ES or the associated DOM #20. |
| [2024-03-06 22:55:27] |
| GreyLock58 - Posts: 169 |
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So as to better understand the flow chart. The order sent from my Sierra Charts goes to your servers via Teton Denali. And then when the order is activated goes direct to CME. So where does the missing fill come from that causes these problems ?
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