Support Board
Date/Time: Mon, 25 Nov 2024 16:57:11 +0000
No market data after logging into teton.
View Count: 169
| [2024-02-26 21:47:49] |
| User197206 - Posts: 1 |
|
I connected through Teton AMP on the data/trade service in order to get real time data. After connecting, my intraday charts only download until 10 minutes before present time and I am not receiving any data on my DOM, no market depth or even current price. I've tried restarting sierrachart and reconnecting to the data feeds, but not even SC all data feed gives me anything. I am trading NQ futures. Any other possibility I can think of is the recent sierracharts license agreement that I signed, unless that needs to be reviewed approved before I can get real-time data? |
| [2024-02-27 15:28:18] |
| Sierra_Chart Engineering - Posts: 17174 |
|
You need to change to service package 10 and also pay the exchange fee. We will help you with this. What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. ---- To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-27 15:28:46
|
To post a message in this thread, you need to log in with your Sierra Chart account: