Support Board
Date/Time: Mon, 25 Nov 2024 15:15:29 +0000
Error while getting daily settlement price with date / limited historical data
View Count: 372
| [2024-02-23 03:51:17] |
| User617246 - Posts: 7 |
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Hello Sierra Charts Support, Thank you for your service to the trading community. Sierra Charts is fantastic software. Really pleased to be a user. I am receiving the above Error message since activating Denali feed. Also I can only get about 18 months of historical data on daily or weekly charts. I have followed the steps from the following link, twice. Still no luck. https://www.sierrachart.com/index.php?page=doc/SelfHelp.php&GoTo=991c860f6fe3d6a17e159643783c817b Looking forward to your suggestions. Thank you. |
| [2024-02-23 16:18:36] |
| John - SC Support - Posts: 36245 |
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Please give us the snippet from your Message Log where that error appears. We need to see a few lines above and below the actual message (just to ensure we have the full context. Or you can just post your full Message Log to this post. Follow these instructions for this: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-23 23:52:26] |
| User617246 - Posts: 7 |
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OK. Great. I have sent the full Message Log for analysis. All the best. |
| [2024-02-26 15:33:00] |
| John - SC Support - Posts: 36245 |
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Are you having gaps in the data, or are you just not getting data as far back as you are wanting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-27 03:50:16] |
| User617246 - Posts: 7 |
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There does not seem to be any gaps. There is data to 2023-08-21, but cannot go any further back. Just now I managed to load 1200 Days for NQ - so that seemed to work fine. However, I still cannot get any more data for ES or GC. ?? |
| [2024-02-27 04:10:17] |
| Sierra_Chart Engineering - Posts: 17174 |
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Follow the instructions here to re-download the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-27 04:10:31
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| [2024-02-28 01:37:54] |
| User617246 - Posts: 7 |
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OK. Thank you. I have followed these steps for re-downloading futures contract data, three times - nothing - no change. I have no problems with Intraday data - just historical data for - daily bars Not sure what else to do. Suggestions? |
| [2024-02-28 14:59:18] |
| John - SC Support - Posts: 36245 |
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Do you have these charts setup as "Continuous Contract" charts? This is necessary for Daily Historical data as well as Intraday data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-28 19:48:49] |
| Sierra_Chart Engineering - Posts: 17174 |
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Provide an image of the chart, by following these *exact* instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-28 19:48:56
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| [2024-02-29 03:29:44] |
| User617246 - Posts: 7 |
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Image of chart https://www.sierrachart.com/image.php?Image=1709177229935.png Yes, charts are setup as "Continuous Contract" charts. Thank you for all your support. I am sure we are getting close to a fix. All the best. |
| [2024-03-01 00:52:55] |
| Sierra_Chart Engineering - Posts: 17174 |
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Not necessarily. We now realize what part of the problem is. You cannot reliably create long-term continuous futures contract charts when using Rithmic because the symbols have single-digit years. Install another copy of Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Do not use Rithmic. Use SC Data - All Services which uses proper two digit year symbols. You will only have trouble with single digit years. Do not try to make this work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-01 00:53:39
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| [2024-03-01 01:37:05] |
| User617246 - Posts: 7 |
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OK. Yes. I understand using Rithmic has issues but I am under the impression that I am using Denali Feed. Currently, I am reluctant to run two instances because chart drawings do not copy over to a new instance. This means I would need to re-imagine how to setup my trading station. The following seems to imply that I will not need to run two instances of Sierra. Can you please confirm, a) I am indeed using Denali Feed [M], and b) I have misunderstood the following statements. Thank you, Sierra Support The Sierra Chart Exchange Data Feed and Denali Exchange Data Feed support full and seamless integration with all supported Trading services: Interactive Brokers Live account Rithmic Live account Teton Order Routing Service CQG Live account This seamless integration means that when you activate one of the Sierra Chart Exchange Data Feeds on your Sierra Chart account, the charts and Trade DOM windows will receive this data feed for any symbol that this data feed provides data for, if you have activated the exchange the symbol trades on and if Sierra Chart has defined symbol remapping for that symbol for the particular Trading service you are using. Therefore, when using your Trading account with Sierra Chart, the market data will come from the Sierra Chart provided data feed. |
| [2024-03-01 02:21:36] |
| Sierra_Chart Engineering - Posts: 17174 |
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There is no other possibility but to use a second instance because the symbols with Rithmic use only single-digit years. It does not matter whether you are using the Denali Data Feed or not. And you are using the Denali Data Feed. Please do not struggle, with getting long-term charts when using Rithmic. We are definitely not going to provide any help with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-03-01 02:22:39
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| [2024-03-01 14:24:45] |
| User617246 - Posts: 7 |
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Alrighty. I see now - it is due to the "symbols" that Rithmic use. Thank you for working through this. I am moving onwards. All the best. |
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