Support Board
Date/Time: Mon, 25 Nov 2024 17:46:17 +0000
on vacation and laptop not updating quotes
View Count: 164
| [2024-02-21 16:40:45] |
| User297050 - Posts: 51 |
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I am using laptop on vacation. I use my desktop at home. When I load my Sierra charts platform it gives me up to date charts but does not update live and does not give the current bid ask. I am up to date with my payments and it works fine at home. Is there a code somewhere I need to change in the platform to start live updating?
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| [2024-02-21 17:55:45] |
| John - SC Support - Posts: 36255 |
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From what we can see, we wonder if you are still running Sierra Chart on your home desktop computer. If so, then what you need to keep in mind is that you are not setup to get the data to two different computers at the same time. You would either need to close Sierra Chart on your home computer, or activate a second exchange fee option, which will double your exchange fees, but allow you to get the data to two systems at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously If you do not think it is the above, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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