Support Board
Date/Time: Mon, 25 Nov 2024 19:46:01 +0000
Constant error from Topstep combine account
View Count: 426
| [2024-02-18 23:53:25] |
| n8trading - Posts: 36 |
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I have a Sierra Chart installation (we'll call this #1) connected to Teton, but I wanted to create a separate installation to use with Topstep (Rithmic). I followed the instructions for creating a new Sierra Chart installation (#2) for this and copied the data from #1 to #2 as per the instructions. In #2, after connecting to Rithmic, I was getting constant errors in the Message Log for various symbols that I use in #1 that I removed from #2. I had no charts open in #2 for those symbols which were having errors. I deleted files in the \Data folder for the symbols that had errors and was able to resolved most of them, but I am still getting a frequent error for one particular symbol (MNGH24_FUT_CME) even though there are no charts open for this symbol and no files that I can find in #2's \Data for this symbol. I would like to find the cause of this error and resolve it so that the Message Log does not constantly pop up. Thank you! 2024-02-18 18:38:12.541 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds.
2024-02-18 18:38:14.539 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-02-18 18:38:14.539 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-02-18 18:38:14.539 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-02-18 18:38:14.539 | DTC Client socket (3) | New receive buffer size: 0 2024-02-18 18:38:14.539 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-02-18 18:38:14.566 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-02-18 18:38:14.566 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-02-18 18:38:14.566 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-02-18 18:38:14.566 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Received logon response. 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Server Name: . 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-02-18 18:38:14.660 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MNGH24_FUT_CME 2024-02-18 18:38:14.689 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-02-18 18:38:14.690 | DTC Client socket (3) | CloseSocket call. 2024-02-18 18:38:14.690 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-02-18 18:38:14.690 | DTC Client socket (3) | Closed. 2024-02-18 18:38:14.690 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-02-18 18:38:14.690 | DTC Client socket (0) | CloseSocket call. 2024-02-18 18:38:14.690 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-02-18 18:38:14.690 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. 2024-02-18 18:38:16.679 | Rithmic Direct - DTC | Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2024-02-18 18:38:16.679 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50509 2024-02-18 18:38:16.680 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-02-18 18:38:16.680 | DTC Client socket (3) | New receive buffer size: 0 2024-02-18 18:38:16.680 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-02-18 18:38:16.705 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-02-18 18:38:16.705 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-02-18 18:38:16.705 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-02-18 18:38:16.705 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Received logon response. 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Server Name: . 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-02-18 18:38:16.788 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MNGH24_FUT_CME 2024-02-18 18:38:16.818 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-02-18 18:38:16.818 | DTC Client socket (3) | CloseSocket call. 2024-02-18 18:38:16.818 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-02-18 18:38:16.818 | DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-02-18 18:38:16.818 | DTC Client socket (3) | Closed. 2024-02-18 18:38:16.818 | DTC Client socket (0) | CloseSocket call. 2024-02-18 18:38:16.818 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-02-18 18:38:16.818 | Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. |
| [2024-02-19 00:00:35] |
| Sierra_Chart Engineering - Posts: 17174 |
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Refer to this section about this: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-19 01:09:20] |
| n8trading - Posts: 36 |
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Got it! It was a Symbol Alert causing it. Thanks as usual!
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