Support Board
Date/Time: Mon, 25 Nov 2024 18:28:27 +0000
Additional Systems discontinued (question)
View Count: 255
| [2024-02-16 19:35:23] |
| ADRTvent - Posts: 23 |
|
I saw the message about additional systems being discontinued. Please advise why this was disabled as of today, since your message states that the "additional systems" feature will be discontinued on 2/29/24. I cannot use more than 2 as of today (earlier in the week I was using all 4) , Can you re-enable it until that final date? Currently I am only allowed 2 systems, in my last time credit renewal I paid for the additional 2 systems for at least a 30 day period. Please advise if you can enable the 2 additional systems until the final 2/29 date or credit me back the difference in cost. I will have to open a 2nd and/or 3rd account to run more systems simultaneously. Please note this complicates things now when using integrated service packages since my provider (IronBeam) uses only 1 SC username to integrate functionality and I have more than 2 sub accounts under that provider). not sure if you can offer any advice on how to use more than 2 separate SC usernames with the same provider under the same trading primary account that may contain more than 4-5 subaccounts
|
| [2024-02-17 00:50:01] |
| Sierra_Chart Engineering - Posts: 17174 |
|
We are checking on this. This is not supposed to be the case. This only goes into effect, at the beginning of next month. We have increased your systems to 4 for now. Service Package 11 and 12 support 3 systems. And a trading account through Teton order routing can be shared with more than one Sierra Chart username. This is no problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-17 00:50:07
|
| [2024-02-17 03:00:48] |
| Sierra_Chart Engineering - Posts: 17174 |
|
[Services Balance] | Services Balance adjustment to set Additional Systems to the '2 Additional Systems' option with the End Date of 2024-02-15. All accounts that have a future expiry date for the additional systems still have the additional systems until the expiry date. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-17 03:52:48] |
| Sierra_Chart Engineering - Posts: 17174 |
|
This has been added to the documentation for Teton order routing: Additionally, any number of Sierra Chart usernames can be assigned to a single Teton order routing trading account. Therefore, if you have two or more Sierra Chart accounts and you want a single Teton order routing trading account, assigned to those usernames, your clearing firm or broker can do this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: