Support Board
Date/Time: Mon, 25 Nov 2024 20:27:08 +0000
Orders sticking/not triggering on the DOM
View Count: 158
| [2024-02-12 16:04:54] |
| Jimmyz83 - Posts: 51 |
|
I am trade coping and while in a trade I can place a limit or market order on the DOM and it will not trigger to either close the trade or add a trade. I can also hit flatten and it still does not close the position. Then 5 to 15 seconds later it will trigger and then process all the orders I have hit during this time. I am not sure if this is a software issue and cache needs to be cleared or Rythmic is having issues. Can you help, tks |
| [2024-02-12 20:37:09] |
| John - SC Support - Posts: 36278 |
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This is Rithmic not responding in a timely fashion. There is nothing we can do about it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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