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Date/Time: Mon, 25 Nov 2024 21:49:18 +0000

How to Post a Message for Support

My Chart is not upploading since last one month

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[2024-02-09 13:36:52] #1 [Go To First Post]
User408687 - Posts: 2
Hello, I am not able to see data since one month back on the chart. have attached screenshot for your reference. Please help..


DATAERROR.PNG / V - Attached On 2024-02-09 13:35:51 UTC - Size: 92.25 KB - 63 views Attachment Deleted.

[2024-02-09 15:43:38] #2 [Go To First Post]
John - SC Support - Posts: 36280
Given that you have the message on your chart that states "Downloading Historical Data. Bars May Not Appear Until Done." we are not certain if the data that is being downloaded is the current data or not. Please let us know if the message is gone and whether or not you have the data correctly. But, we also want to point out that you are using Rithmic for your data, and they have a lack of historical data. But you should be getting the current data. So again, let us know if you are not getting any real-time data updates. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-11 11:04:26] #3 [Go To First Post]
User408687 - Posts: 2
Hello, I am still not getting the data downloaded. Its been two days and the data is not getting downloaded beyond the mentioned date. please help with a solution.

[2024-02-12 16:22:45] #4 [Go To First Post]
John - SC Support - Posts: 36280
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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