Support Board
Date/Time: Wed, 27 Nov 2024 06:50:06 +0000
Inaccurate chart loading
View Count: 1158
| [2014-08-04 02:02:19] |
| AC95366 - Posts: 24 |
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This problem happen couple days ago, tks! FCM: AMP Data feed: CQG Platform: SC Symbol : F.US.ZMEZ14 (Soybean Meal), F.US.ZLEZ14 (Soybean Oil), F.US.QFAU14 (FTSE 100) Description: The chart show duplicate data time then result in wrong chart loading. Please refer to attached image (Symbol: F.US.ZMEZ14 (Soybean Meal), F.US.ZLEZ14 (Soybean Oil), F.US.QFAU14 (FTSE 100) Below the Message Log : ----------------- Error jumping to Date-Time: Date-Time is beyond last record in file. | 2014-08-04 09:55:43 HD Request # 141 | Downloading Historical Daily chart data for ZMN14. Starting date: 2014-07-11. Service: cqg | 2014-08-04 09:55:43 HD Request # 141 | Requesting historical Daily data for ZMN14 starting at 2014-07-10 | 2014-08-04 09:55:43 HD Request # 141 | Receiving historical Daily data for ZMN14 starting at 2014-07-10 | 2014-08-04 09:55:44 Writing historical Daily data for ZMN14 to the file ZMN14.dly | 2014-08-04 09:55:44 HD Request # 141 | Received 3 records from 2014-07-10 00:00:00 to 2014-07-14 00:00:00 (5.0 days) and wrote 2 records for ZMN14 | 2014-08-04 09:55:44 HD Request # 141 | Daily download COMPLETE for ZMN14. Completion time: 1s | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Download is complete for all contract months in chart. Proceeding with data load. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Performing continuous futures contract back adjustment calculations. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEN14 Open price on 2014-06-26 is 451.7. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEQ14 Open price on 2014-06-26 is 437. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEN14 price difference to F.US.ZMEQ14 is -14.7. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEQ14 Open price on 2014-07-29 is 404. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEU14 Open price on 2014-07-29 is 376.2. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEQ14 price difference to F.US.ZMEU14 is -27.799999. | 2014-08-04 09:55:44 Error while getting daily open price with date 2014-08-30 from file. C:\SierraChart\Data\ZMU14.dly. Error: Encountered end of file. | 2014-08-04 09:55:44 Error while getting daily open price with date 2014-08-30 from file. C:\SierraChart\Data\ZMV14.dly. Error: Encountered end of file. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEU14 price difference to F.US.ZMEV14 is -3.2. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEV14 Open price on 2014-08-04 is 344.6. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEZ14 Open price on 2014-08-04 is 341.4. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: F.US.ZMEV14 price difference to F.US.ZMEZ14 is -3.2. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Back adjust amount for symbol F.US.ZMEN14 is -48.900002. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Back adjust amount for symbol F.US.ZMEQ14 is -34.200001. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Back adjust amount for symbol F.US.ZMEU14 is -6.4000001. | 2014-08-04 09:55:44 F.US.ZMEZ14 [CB] 5 Min #11: Back adjust amount for symbol F.US.ZMEV14 is -3.2. | 2014-08-04 09:55:44 Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2014-08-04 09:15:00. Next Bar Date Time: 2014-08-04 08:00:00. Filename: C:\SierraChart\Data\F.US.ZMEZ14.scid | 2014-08-04 09:55:44 HD Request # 142 | Downloading Intraday chart data for F.US.ZMEZ14 to the file F.US.ZMEZ14.scid. Service: cbot | 2014-08-04 09:55:45 HD Request # 142 | Download start Date-Time: 2014-08-04 09:55:08.0 | 2014-08-04 09:55:45 HD Request # 142 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-04 09:55:45 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-04 09:55:45 Socket (792) | Connected. | 2014-08-04 09:55:45 HD Request # 142 | Sending historical data logon request message. | 2014-08-04 09:55:45 HD Request # 142 | Requesting Intraday data. Start Date-Time: 2014-08-04 09:55:08. Record interval: 1. Symbol: ZMZ4 | 2014-08-04 09:55:45 HD Request # 142 | Decompressing data. | 2014-08-04 09:55:46 Socket (792) | Shutdown and closed. | 2014-08-04 09:55:46 The network socket for historical data has been closed. | 2014-08-04 09:55:46 HD Request # 142 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ZMEZ14 | 2014-08-04 09:55:46 HD Request # 142 | Intraday download COMPLETE for F.US.ZMEZ14. Completion time: 1s | 2014-08-04 09:55:46 Real-time Intraday chart data file updates started for F.US.ZMEZ14 | 2014-08-04 09:55:46 Error jumping to Date-Time: Date-Time is beyond last record in file. | 2014-08-04 09:56:04 HD Request # 143 | Downloading Historical Daily chart data for ZLN14. Starting date: 2014-07-11. Service: cqg | 2014-08-04 09:56:04 HD Request # 143 | Requesting historical Daily data for ZLN14 starting at 2014-07-10 | 2014-08-04 09:56:04 HD Request # 143 | Receiving historical Daily data for ZLN14 starting at 2014-07-10 | 2014-08-04 09:56:04 Writing historical Daily data for ZLN14 to the file ZLN14.dly | 2014-08-04 09:56:04 HD Request # 143 | Received 3 records from 2014-07-10 00:00:00 to 2014-07-14 00:00:00 (5.0 days) and wrote 2 records for ZLN14 | 2014-08-04 09:56:04 HD Request # 143 | Daily download COMPLETE for ZLN14. Completion time: 0s | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Download is complete for all contract months in chart. Proceeding with data load. | 2014-08-04 09:56:04 Volume based rollover from F.US.ZLEN14 to F.US.ZLEQ14 occurs at 2014-06-24 | 2014-08-04 09:56:04 Volume based rollover from F.US.ZLEQ14 to F.US.ZLEU14 occurs at 2014-07-29 | 2014-08-04 09:56:04 Unable to determine transition date based on volume from files: C:\SierraChart\Data\ZLU14.dly, C:\SierraChart\Data\ZLV14.dly | 2014-08-04 09:56:04 Unable to determine transition date based on volume from files: C:\SierraChart\Data\ZLV14.dly, C:\SierraChart\Data\ZLZ14.dly | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Performing continuous futures contract back adjustment calculations. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEN14 Open price on 2014-06-24 is 40.66. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEQ14 Open price on 2014-06-24 is 40.77. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEN14 price difference to F.US.ZLEQ14 is 0.11. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEQ14 Open price on 2014-07-29 is 36.66. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEU14 Open price on 2014-07-29 is 36.73. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEQ14 price difference to F.US.ZLEU14 is 0.07. | 2014-08-04 09:56:04 Error while getting daily open price with date 2014-08-30 from file. C:\SierraChart\Data\ZLU14.dly. Error: Encountered end of file. | 2014-08-04 09:56:04 Error while getting daily open price with date 2014-08-30 from file. C:\SierraChart\Data\ZLV14.dly. Error: Encountered end of file. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEU14 price difference to F.US.ZLEV14 is 0.16. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEV14 Open price on 2014-08-04 is 35.61. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEZ14 Open price on 2014-08-04 is 35.77. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: F.US.ZLEV14 price difference to F.US.ZLEZ14 is 0.16. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Back adjust amount for symbol F.US.ZLEN14 is 0.5. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Back adjust amount for symbol F.US.ZLEQ14 is 0.38999999. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Back adjust amount for symbol F.US.ZLEU14 is 0.31999999. | 2014-08-04 09:56:04 F.US.ZLEZ14 [CBV] 5 Min #6: Back adjust amount for symbol F.US.ZLEV14 is 0.16. | 2014-08-04 09:56:04 Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2014-08-04 09:15:00. Next Bar Date Time: 2014-08-04 08:00:00. Filename: C:\SierraChart\Data\F.US.ZLEZ14.scid | 2014-08-04 09:56:04 HD Request # 144 | Downloading Intraday chart data for F.US.ZLEZ14 to the file F.US.ZLEZ14.scid. Service: cbot | 2014-08-04 09:56:05 HD Request # 144 | Download start Date-Time: 2014-08-04 09:55:36.0 | 2014-08-04 09:56:05 HD Request # 144 | Using server: scdf1.sierracharts.com port 10149 | 2014-08-04 09:56:05 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-08-04 09:56:05 Socket (2416) | Connected. | 2014-08-04 09:56:05 HD Request # 144 | Sending historical data logon request message. | 2014-08-04 09:56:05 HD Request # 144 | Requesting Intraday data. Start Date-Time: 2014-08-04 09:55:36. Record interval: 1. Symbol: ZLZ4 | 2014-08-04 09:56:05 HD Request # 144 | Decompressing data. | 2014-08-04 09:56:05 Socket (2416) | Shutdown and closed. | 2014-08-04 09:56:05 The network socket for historical data has been closed. | 2014-08-04 09:56:05 HD Request # 144 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.ZLEZ14 | 2014-08-04 09:56:05 HD Request # 144 | Intraday download COMPLETE for F.US.ZLEZ14. Completion time: 0s | 2014-08-04 09:56:05 Real-time Intraday chart data file updates started for F.US.ZLEZ14 | 2014-08-04 09:56:05 Reloading all charts with filename: F.US.QFAU14.scid | 2014-08-04 10:00:18 HD Request # 145 | Downloading Intraday chart data for F.US.QFAU14 to the file F.US.QFAU14.scid. Service: liffe | 2014-08-04 10:00:18 HD Request # 145 | Download start Date-Time: 2014-01-30 10:00:18.0 | 2014-08-04 10:00:18 HD Request # 145 | Using server: scdf2.sierracharts.com port 10149 | 2014-08-04 10:00:18 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-08-04 10:00:18 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.QFAU14.scid | 2014-08-04 10:00:18 Socket (2672) | Connected. | 2014-08-04 10:00:18 HD Request # 145 | Sending historical data logon request message. | 2014-08-04 10:00:18 HD Request # 145 | Requesting Intraday data. Start Date-Time: 2014-01-30 10:00:18. Record interval: 1. Symbol: XU14 | 2014-08-04 10:00:18 HD Request # 145 | Decompressing data. | 2014-08-04 10:00:18 HD Request # 145 | Receiving Intraday data for F.US.QFAU14 starting at 2014-04-01 21:59:32 | 2014-08-04 10:00:18 HD Request # 145 | Timestamp of first Intraday data file record written: 2014-04-01 21:59:32 | 2014-08-04 10:00:18 Socket (2672) | Shutdown and closed. | 2014-08-04 10:00:24 The network socket for historical data has been closed. | 2014-08-04 10:00:24 HD Request # 145 | Received 335226 records from 2014-04-01 21:59:32 to 2014-08-04 09:44:49 (124.5 days) and wrote 335226 records for F.US.QFAU14 | 2014-08-04 10:00:24 HD Request # 145 | Intraday download COMPLETE for F.US.QFAU14. Completion time: 6s | 2014-08-04 10:00:24 Real-time Intraday chart data file updates started for F.US.QFAU14 | 2014-08-04 10:00:24 |
 Soybean Meal.jpg / V - Attached On 2014-08-04 02:01:37 UTC - Size: 150.14 KB - 352 views soy oil.jpg / V - Attached On 2014-08-04 02:01:44 UTC - Size: 166.19 KB - 356 views FTSE 100.jpg / V - Attached On 2014-08-04 02:01:55 UTC - Size: 155.4 KB - 345 views |
| [2014-08-04 03:33:19] |
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We have looked over the symbol settings for soybean meal and soybean oil and have changed the contract months for continuous contracts. Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps After this, to be sure you are not missing any data, re-download the data following the instructions here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading What is wrong with the F.US.QFAU14 chart? It is not obvious looking at the chart image. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-04 04:18:55] |
| AC95366 - Posts: 24 |
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Thanks for help, soybean meal and soybean oil is okay now! The problem of F.US.QFAU14 chart is the wrong data time, as you can see in the 1 sec time frame, data time 09:17:34 happen before 09:16:34, Each time to get the correct chart ,I need to Delete all data & download again and again, because next new bar usually start at the wrong time. |
| [2014-08-04 10:34:19] |
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This is due to incorrect timestamp data from CQG. The solution is to set Global Settings >> Data/Trade Service Settings >> Timestamp Using Local Computer Clock to True. And make sure your computer's clock is accurate: http://www.sierrachart.com/index.php?page=doc/helpdetails38.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-08-04 12:45:31] |
| AC95366 - Posts: 24 |
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The problem is resolved! Thank you !
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