Home >> Support Board

Support Board

Date/Time: Mon, 25 Nov 2024 21:47:34 +0000

How to Post a Message for Support

[User Discussion] - Setting platform

View Count: 754

[2024-02-04 13:27:37] #1 [Go To First Post]
Alex07 - Posts: 17
Hello I would have an inquire about platform settings. Do you have the function to watch in real time pending orders (seel stop, buy limit)? If so, how can I activate it. Thanks for the eventual reply.

[2024-02-05 17:09:08] #2 [Go To First Post]
John - SC Support - Posts: 36280
Yes this is supported: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-06 16:57:52] #3 [Go To First Post]
Alex07 - Posts: 17
Hello, today I purchased the 12 service package but I encountered a problem. I already had an active free trial and when I purchased service 12 it cumulated with the free trial. Do you think you could help me close the free trial and I can use the 12 service package.

[2024-02-06 19:22:49] #4 [Go To First Post]
John - SC Support - Posts: 36280
You are on Package 12 and the remaining trial time has been converted to Package 12 as well, so you have 51 days of Usage Time at Package 12 remaining. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-07 03:21:51] #5 [Go To First Post]
Alex07 - Posts: 17
Yes, I understand that. But I don't want the proda period anymore, I want to start using the service package today. Can't solve this? I paid that package just to give up the free one, I didn't know it was cumulating, it's my first purchase on this site.

[2024-02-07 03:22:24] #6 [Go To First Post]
Alex07 - Posts: 17
Yes, I understand that. But I no longer want the trial period, I want to start using the service package today. Can't solve this? I paid that package just to give up the free one, I didn't know it was cumulating, it's my first purchase on this site.

[2024-02-07 16:26:48] #7 [Go To First Post]
John - SC Support - Posts: 36280
You are no longer on trial. You are on Package 12. So you can use the system as Package 12 at this time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-07 17:04:52] #8 [Go To First Post]
Alex07 - Posts: 17
I've logged in now and it shows me I'm still on trial. And on the site it also shows me 49 days. How can I proceed to be able to use the service package?

[2024-02-07 17:43:15] #9 [Go To First Post]
John - SC Support - Posts: 36280
Where are you seeing that you are on a Trial? Please give us an image. You are not on a Trial at this time. You are on Package 12 with 50 days remaining. Are you using the same account that you are posting from? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-07 17:52:39] #10 [Go To First Post]
Alex07 - Posts: 17
It's ok, now I can use the service. Thanks for your help. What does Denali data excenge refer to? Do I need to activate anything else to enjoy all the features or is it optional?

[2024-02-07 18:23:25] #11 [Go To First Post]
John - SC Support - Posts: 36280
Our Denali Exchange Data Feed is our data service for the CME Group, CFE, EUREX, and U.S. Equities. Whether you need it or not depends on how you are setup and how you are going to use Sierra Chart. Do you have a live trading account that you want to trade with? If so, what broker are you using? What are the exchanges that you would want to trade through your broker? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-07 18:29:01] #12 [Go To First Post]
Alex07 - Posts: 17
No, I don't have a live account, I was just curious to understand what those are. Thanks for the replies. Can pending orders such as (buy stop or sell limit) be seen in the service I purchased or do I need something extra?

[2024-02-07 22:06:46] #13 [Go To First Post]
John - SC Support - Posts: 36280
It depends on the products you are charting. You will get the Market Depth data for the CME Group and EUREX, but not for any others. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-08 03:40:02] #14 [Go To First Post]
Alex07 - Posts: 17
I understand. I am strictly interested in US 30 if they can only see service 12. Thanks!

[2024-02-08 08:07:51] #15 [Go To First Post]
Alex07 - Posts: 17
So my question is, to see the pending orders of other market participants for the US 30, what else do I need to purchase in addition to what I have bought so far?

[2024-02-08 15:54:27] #16 [Go To First Post]
John - SC Support - Posts: 36280
We do not have market depth data for US30. We have connectivity to DTN IQ Feed, so you could see if they have this data with the Market Depth. Refer to the following: DTN IQ Feed Data Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-08 16:00:14] #17 [Go To First Post]
Alex07 - Posts: 17
Pai si atunci sistemul MBO pt ce il pot aplica?

[2024-02-08 16:29:52] #18 [Go To First Post]
John - SC Support - Posts: 36280
From Google Translate: Well, then why can I apply the MBO system? We are not understanding this question. The MBO data is available with our data for the CME Group, EUREX, and NASDAQ TotalView. We do not have any market depth data for CFDs, therefore there is no MBO data for these. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-08 19:07:13] #19 [Go To First Post]
Sierra_Chart Engineering - Posts: 17175
For market depth data, you need to use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Instead of US 30 you would use YM futures which you can find under File >> Find Symbol >> Futures-CBOT. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-09 15:08:20] #20 [Go To First Post]
Alex07 - Posts: 17
Hello, when I open the Sierra Chart application I get the message : You have 1 updated account support tickets. What did this message mean? How can I fix it? Do you still need to solve any tickets?

[2024-02-09 15:58:44] #21 [Go To First Post]
John - SC Support - Posts: 36280
This would be because we have responded in this ticket. So this response we are typing now will cause that to come up again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-09 16:36:02] #22 [Go To First Post]
Alex07 - Posts: 17
What do I need to sign and activate from Denali exchanges to be able to use all the features on the Sierra chart? Do all services need to be signed and activated? to use the DOM with all its facilities do I need to purchase something extra?

[2024-02-09 17:49:48] #23 [Go To First Post]
Alex07 - Posts: 17
I purchased service 12 and I can't see DOM data on anything. Whatever symbol I open, I don't get any data. Due to your error, I will be subtracted days from my subscription when I do not use the full service and you will have a poor review

[2024-02-09 18:17:25] #24 [Go To First Post]
John - SC Support - Posts: 36280
We see that you have the "NASDAQ TotalView" exchange active. In order to get the data for this exchange, you need to use the suffix of -NQTV to the standard symbol (i.e. IBM-NQTV). Make sure you symbols are setup this way. Refer to the following for more information: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-09 18:21:47] #25 [Go To First Post]
fried4104 - Posts: 66
Cred ca te grabesti sa tragi concluzii si esti total nepregatita sa folosesti softul asta. Nu ai niciun motiv sa lasi review negativ atat timp cat nu te-ai straduit sa vezi cu ce se mananca sierrachart. Tu vrei ca in cateva ore sau zile sa fii gata. Pai uite, sierra chiar cere ceva timp si vointa de a-l invata. Ai mai activat si MBO fara sa stii daca se aplica la piata pe care vrei tu s-o trade-uiesti. De aceea ti-a zis john ca esti pe trial initial, pai foloseste trial ul si vezi ce si cum. Ai acces full si pe trial. N-ai pierdut nicio zi, in caz ca n-ai observat, zilele se cumuleaza cu trialul, deci ai cel putin parca 14 zile full in trial. Cu siguranta poti vedea DOM si data daca faci setarile corecte si cumperi si subscription la grupul pe care-l trade uiesti (eu sunt pe package 11 cu level 2 data CME - pentru ES/NQ) si totul merge brici, inclusiv orderele pasive pe dom. Fie pe denali cu brokerul (edgeclear), fie pe apex sau alte prop-uri. Deci nu faci tu ceva bine. Ori mai documenteaza-te, ori indreapta-te spre alta platforma de trading (cu toate ca nu exista altceva mai bun ca sierra). Sfat de la un romanas de-al tau. Spor si succes cu tradingul :)

To post a message in this thread, you need to log in with your Sierra Chart account: