Support Board
Date/Time: Mon, 25 Nov 2024 22:24:30 +0000
LMAX trading data does not update
View Count: 253
| [2024-02-02 17:20:30] |
| User418920 - Posts: 30 |
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Hello, the problem is re-appearing. The trading data from LMAX does not update realtime in my Sierra Chart user interface. Its stays stuck at a certain point in time and does not uptdate or updates only periodically. Delete and download data does not help. Can you look into this? Thanks |
| [2024-02-02 18:08:40] |
| Sierra_Chart Engineering - Posts: 17175 |
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We are not seeing any problems with LMAX data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-02 18:27:23] |
| User418920 - Posts: 30 |
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Symbol is NDXm in LMAX Here is a copy of the message log: 2024-02-02 19:24:45.557 | Software version: 2592 64-bit 2024-02-02 19:24:45.557 | Primary Thread ID: 2336 2024-02-02 19:24:45.557 | Usage end date: 2024-02-23 2024-02-02 19:24:45.557 | Enabled for: Sierra Chart Historical Data Service. 2024-02-02 19:24:45.557 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-02-02 19:24:45.557 | Enabled for: Delayed Denali Exchange Data Feed. 2024-02-02 19:24:45.557 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-02-02 19:24:45.557 | Current selected Data/Trading service: LMAX Live Trading - DTC 2024-02-02 19:24:45.557 | Custom symbol settings values: enabled 2024-02-02 19:24:45.557 | Chart Update Interval: 500 2024-02-02 19:24:45.557 | Intraday Data Storage Time Unit: 5 2024-02-02 19:24:45.557 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-02-02 19:24:45.557 | 2024-02-02 18:24:45 Local computer time in UTC 2024-02-02 19:24:45.557 | 2024-02-02 19:24:45 Local computer time in SC Time Zone 2024-02-02 19:24:45.557 | 2024-02-02 17:46:26 Server time in UTC 2024-02-02 19:24:45.557 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-02-02 19:24:45.557 | Program path: C:\SierraChart\ 2024-02-02 19:24:45.557 | Data Files path: C:\SierraChart\Data\ 2024-02-02 19:24:45.558 | OS Version Number: 10.0 2024-02-02 19:24:45.558 | Locale Setting: C 2024-02-02 19:24:45.560 | DLLs: UserContributedStudies_64.dll 2024-02-02 19:24:45.560 | Allowed protected custom studies: 2024-02-02 19:24:45.560 | Crash reporter started: true 2024-02-02 19:24:45.560 | 2024-02-02 19:25:06.734 | Saved Chartbook: NAS.Cht. Time: 0.0131 seconds. 2024-02-02 19:25:15.717 | NDXm 60 Min #4 | Reloading chart. 2024-02-02 19:25:15.738 | NDXm 15 Min #1 | Reloading chart. 2024-02-02 19:25:16.129 | NDXm 5 Min #5 | Reloading chart. 2024-02-02 19:25:16.197 | NDXm 60 Min #4 | StartDateTimeForLoadingOrderFills: 2023-07-31 19:00:00 2024-02-02 19:25:16.289 | NDXm 15 Min #1 | StartDateTimeForLoadingOrderFills: 2023-07-31 19:30:00 2024-02-02 19:25:16.552 | NDXm 5 Min #5 | StartDateTimeForLoadingOrderFills: 2023-07-31 19:40:00 2024-02-02 19:25:28.970 | File >> Disconnect selected. 2024-02-02 19:25:28.970 | LMAX Live Trading - DTC (Data) | Waiting for socket receive thread to end 2024-02-02 19:25:28.971 | DTC Client socket (2) | CloseSocket call. 2024-02-02 19:25:28.971 | LMAX Live Trading - DTC (Data) | Disconnected from the server. 2024-02-02 19:25:28.971 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:28.975 | LMAX Live Trading - DTC | Waiting for socket receive thread to end 2024-02-02 19:25:28.976 | DTC Client socket (1) | CloseSocket call. 2024-02-02 19:25:28.976 | DTC Client socket (1) | Max send buffers used during socket life: 3 2024-02-02 19:25:28.976 | DTC Client socket (1) | Max send buffer size during socket life: 491 2024-02-02 19:25:28.976 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:28.978 | Delayed Data Feed | Waiting for socket receive thread to end 2024-02-02 19:25:28.978 | DTC Client socket (4) | CloseSocket call. 2024-02-02 19:25:28.978 | Delayed Data Feed | Disconnected from the server. 2024-02-02 19:25:28.978 | Delayed Data Feed | Waiting for socket receive thread to end 2024-02-02 19:25:28.979 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:28.981 | DTC Client socket (5) | CloseSocket call. 2024-02-02 19:25:28.981 | Delayed Data Feed | Disconnected from the server. 2024-02-02 19:25:28.981 | Delayed Data Feed | Waiting for socket receive thread to end 2024-02-02 19:25:28.981 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:28.982 | DTC Client socket (3) | CloseSocket call. 2024-02-02 19:25:28.982 | Delayed Data Feed | Disconnected from the server. 2024-02-02 19:25:28.983 | LMAX Live Trading - DTC | Disconnected. 2024-02-02 19:25:28.985 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:29.017 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-02-02 19:25:29.017 | DTC Client socket (1) | Closed. 2024-02-02 19:25:29.111 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-02-02 19:25:29.111 | DTC Client socket (5) | Closed. 2024-02-02 19:25:29.147 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-02-02 19:25:29.147 | DTC Client socket (3) | Closed. 2024-02-02 19:25:29.243 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-02-02 19:25:29.243 | DTC Client socket (2) | Closed. 2024-02-02 19:25:29.264 | DTC Client socket (4) | Socket gracefully closed by remote side. 2024-02-02 19:25:29.265 | DTC Client socket (4) | Closed. 2024-02-02 19:25:36.006 | 2024-02-02 19:25:36.007 | LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11094 2024-02-02 19:25:36.008 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-02-02 19:25:36.009 | DTC Client socket (1) | New receive buffer size: 0 2024-02-02 19:25:36.009 | DTC Client socket (1) | Connecting to IP: 176.9.9.252. 2024-02-02 19:25:36.053 | LMAX Live Trading - DTC | Network connection to server complete. 2024-02-02 19:25:36.053 | LMAX Live Trading - DTC | Starting socket receive thread. 2024-02-02 19:25:36.053 | LMAX Live Trading - DTC | Sending encoding request to server: Binary VLS. Compression: none 2024-02-02 19:25:36.156 | LMAX Live Trading - DTC | Setting DTC encoding to Binary VLS 2024-02-02 19:25:36.156 | LMAX Live Trading - DTC | Sending logon request message. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Received logon response. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Server Name: SC DTC Server. Build=48868. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Server protocol version: 8. Client protocol version: 8 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=lmaxtrading|SymbolSettings=lmax_server.exchange.trading. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Trading is supported. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Order cancel and replace is supported. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | OCO Orders supported. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Bracket Orders supported. 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | MarketDepthIsSupported: 1 2024-02-02 19:25:36.191 | LMAX Live Trading - DTC | Connected to server complete. 2024-02-02 19:25:36.191 | No download requests in the queue to start downloads for. 2024-02-02 19:25:36.191 | No download requests in the queue to start downloads for. 2024-02-02 19:25:36.191 | No download requests in the queue to start downloads for. 2024-02-02 19:25:36.191 | No download requests in the queue to start downloads for. 2024-02-02 19:25:36.517 | Using Bid/Ask average for last trade price for NDXm 2024-02-02 19:25:36.517 | Using symbol data fast lookup vector 2024-02-02 19:25:36.517 | LMAX Live Trading - DTC | Starting real-time market data updates for: NDXm. ID: 1 Service code: lmax 2024-02-02 19:25:36.519 | LMAX Live Trading - DTC (Data) | Connecting to the server lmaxrt.sierracharts.com. Port 10048 2024-02-02 19:25:36.523 | LMAX Live Trading - DTC | Requesting security definition data for: NDXm. ID: 1 2024-02-02 19:25:36.523 | Added historical Intraday data request for NDXm to the queue. 2024-02-02 19:25:36.523 | Intraday data recording state for symbol NDXm is set to download 'Pending'. 2024-02-02 19:25:36.523 | Triggering next historical data download in queue. 2024-02-02 19:25:36.549 | Delaying start of download for NDXm. 2024-02-02 19:25:36.555 | LMAX Live Trading - DTC | Received security definition for symbol NDXm 2024-02-02 19:25:36.558 | DTC Client socket (2) | Creating socket. 2024-02-02 19:25:36.558 | DTC Client socket (2) | New receive buffer size: 0 2024-02-02 19:25:36.558 | DTC Client socket (2) | Connecting to IP: 38.103.112.201. 2024-02-02 19:25:36.694 | LMAX Live Trading - DTC (Data) | Network connection to server complete. 2024-02-02 19:25:36.694 | LMAX Live Trading - DTC (Data) | Starting socket receive thread. 2024-02-02 19:25:36.694 | LMAX Live Trading - DTC (Data) | Sending encoding request to server: Binary VLS. Compression: standard 2024-02-02 19:25:36.846 | LMAX Live Trading - DTC (Data) | Setting DTC encoding to Binary VLS 2024-02-02 19:25:36.846 | LMAX Live Trading - DTC (Data) | Sending logon request message. 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Received logon response. 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Server Name: SC Realtime Server. 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Successfully connected. 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Trading is not supported. 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | MarketDepthIsSupported: 1 2024-02-02 19:25:37.379 | LMAX Live Trading - DTC (Data) | Restarting real-time data updates for symbol: NDXm 2024-02-02 19:25:37.598 | LMAX Live Trading - DTC (Data) | Received security definition for symbol NDXm 2024-02-02 19:25:42.141 | HD Request # 9 | Downloading Intraday chart data for NDXm to the file NDXm.scid. Service: lmax 2024-02-02 19:25:42.142 | HD Request # 9 | Download start date-time: 2024-02-02 19:25:25.000000. File last date-time: 2024-02-02 19:25:25.000000 2024-02-02 19:25:42.143 | HD Request # 9 | Using server: lmaxhd.sierracharts.com port 10150 2024-02-02 19:25:42.198 | Socket (3) | Creating socket. 2024-02-02 19:25:42.198 | Socket (3) | New receive buffer size: 0 2024-02-02 19:25:42.198 | Socket (3) | Connecting to IP: 38.103.112.200. 2024-02-02 19:25:42.475 | HD Request # 9 | Setting DTC encoding to Binary VLS 2024-02-02 19:25:42.475 | HD Request # 9 | Sending historical data logon request message. 2024-02-02 19:25:42.842 | HD Request # 9 | Requesting Intraday data. Start date-time: 2024-02-02 19:25:25. Record interval: 5. Symbol: NDXm 2024-02-02 19:25:42.973 | HD Request # 9 | Decompressing data. 2024-02-02 19:25:43.097 | HD Request # 9 | Receiving Intraday data for NDXm starting at 2024-02-02 19:25:25.078000 2024-02-02 19:25:43.098 | Socket (3) | CloseSocket call. 2024-02-02 19:25:43.098 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-02-02 19:25:43.109 | Historical data download thread signaled to stop. 2024-02-02 19:25:43.109 | HD Request # 9 | Timestamp of first Intraday data file record written: 2024-02-02 19:25:25.078000. 2024-02-02 19:25:43.109 | HD Request # 9 | Received 4 Intraday data records from 2024-02-02 19:25:25.078000 to 2024-02-02 19:25:40.036000 (15.0 seconds. Delay: 3.1 seconds) and wrote 4 records for NDXm 2024-02-02 19:25:43.110 | HD Request # 9 | Completion time: 1s. 2024-02-02 19:25:43.110 | HD Request # 9 | Intraday data download complete for NDXm. Unique request ID: 9 2024-02-02 19:25:43.110 | Removing historical data download ID 9. 2024-02-02 19:25:43.110 | Real-time Intraday chart data file updates started for NDXm 2024-02-02 19:25:43.128 | Opened cached Intraday file: C:\SierraChart\Data\NDXm.scid. Thread ID: 2336 2024-02-02 19:25:43.128 | Intraday chart data file opened for NDXm 2024-02-02 19:25:43.128 | HD Request # 9 | Enabling Intraday chart updating for symbol. 2024-02-02 19:25:43.128 | 2024-02-02 19:25:43.128 | No download requests in the queue to start downloads for. 2024-02-02 19:25:43.233 | Socket (3) | Socket gracefully closed by remote side. 2024-02-02 19:25:43.233 | Socket (3) | Closed. |
| [2024-02-02 19:07:18] |
| Sierra_Chart Engineering - Posts: 17175 |
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The data is being received just fine. Therefore, refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-02-02 19:08:27
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