Support Board
Date/Time: Wed, 27 Nov 2024 07:36:57 +0000
authorization for custom study
View Count: 1047
| [2014-08-01 22:39:50] |
| User27189 - Posts: 26 |
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There is a custom study I need to be authorized on and I'm not sure what username to supply to the developer. I have paid for my own SC charting and my new broker set me up with a CTS demo for data. I gave the developer both my SC charting username and when that did not work I gave him my CTS data service username. No luck. He said it usually follows a pattern like "AC1234". My username looks nothing like that. Today I received my Rithmic data credentials for my new trading account and followed the instructions for setting up the new data service. If I give him the new username, should that work? I have another issue about whether I am really on Rithmic data now or still on CTS, but I'll address that on a new post. Thank you. |
| [2014-08-01 23:18:02] |
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You need to give them the Account Name you see in Help >> About within Sierra Chart. In no case do you ever need to give them your trading account username. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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