Support Board
Date/Time: Mon, 25 Nov 2024 19:52:37 +0000
Issue activating Trial
View Count: 591
| [2024-01-27 02:06:35] |
| User216888 - Posts: 1 |
|
Hello, I tried to activate via SMS with my cell phone number, but I get the following error: "ERROR":"Failed to send code to number. Maximum number of SMS message already sent to Sierra Chart account ." I never received a SMS message. Hoping you can help with my trial activation. |
| [2024-01-27 03:29:40] |
| Sierra_Chart Engineering - Posts: 17174 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-13 04:31:27] |
| Ajmarson - Posts: 1 |
|
Hello, I attempted to activate my trial account through the SMS with my phone number. Unfortunately both my attempts have been unsuccessful. Hope you can help with my trial activation. Thank you in advance, |
| [2024-02-13 09:05:46] |
| Sierra_Chart Engineering - Posts: 17174 |
|
Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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