Support Board
Date/Time: Tue, 26 Nov 2024 02:49:24 +0000
Trades are missing using Rithmic
View Count: 241
| [2024-01-19 22:49:13] |
| culo2309 - Posts: 3 |
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On 17.01.2024 I made extra trades on the acc. S1Jan123087753 I used trade allocation on 4 diffrend acc. those acc. was affected as well. trades made 14:30 till 14:45 made cca. 200$ but those trades are missing on Topstep acc. which is using Rithmic. At that day I checked the acc. balance on Rithmic pro the balance was about 52200$ and the next day it was about 52000$ I added Rithmic log and Sierra chart log. Please troubleshoot with ritmic |
 TradeActivityLogExport_2024-01-17.txt - Attached On 2024-01-19 22:38:39 UTC - Size: 76.65 KB - 140 views Rithmic Trader Pro.cur.txt - Attached On 2024-01-19 22:39:13 UTC - Size: 827.77 KB - 292 views  Sierra.png / V - Attached On 2024-01-19 22:40:20 UTC - Size: 206.88 KB - 54 views |
| [2024-01-22 05:51:34] |
| Sierra_Chart Engineering - Posts: 17179 |
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but those trades are missing on Topstep acc.
You need to look at the Trade Activity Log and see if these orders were received and acknowledged by Rithmic:Trade Activity Log: Viewing Historical Trade Activity We do not analyze users Trade Activity Log for something like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-22 05:52:04
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