Support Board
Date/Time: Tue, 26 Nov 2024 03:32:33 +0000
No real time data with funded account
View Count: 161
| [2024-01-17 16:55:22] |
| User624977 - Posts: 2 |
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Hello, I reacently funded my stage 5 account and connected to sierra with teton cme order routing and dorman clearing firm, Bought service package 11 and activated monthly denali exchange data feed subsription with CME and allowed support for sierra chart data feeds in settings, but still no [M] next to my NQ or ES chart symbols and no real time data. My charts are not blank but they show the information that I last saw on my free trial. What should I do?
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| [2024-01-17 17:52:58] |
| John - SC Support - Posts: 36286 |
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Everything in your account looks good, so you should be getting the real-time data. Please get us your message log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-17 19:33:39] |
| User624977 - Posts: 2 |
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When I closed old charts and opened new ones the data started working on them, thank you for your help
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