Support Board
Date/Time: Tue, 26 Nov 2024 04:14:55 +0000
Chart delayed/lagging since US market open
View Count: 255
| [2024-01-12 15:23:49] |
| gonf85 - Posts: 14 |
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Hi, Please help me. Suddenly chart delayed since US market open today. |
delay.png| [2024-01-12 16:14:36] |
| John - SC Support - Posts: 36286 |
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You really can not compare the pricing between systems, as they are going to be slightly different. You can post your Message Log to this thread for us to see if there are any specific issues that you might be encountering, but the chances are that what you are seeing is just the natural difference between vendors. Refer to the following instructions to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-12 17:13:45] |
| gonf85 - Posts: 14 |
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Thanks for reply. Now I switch the Data/Service setting from Generic[Data] to SC Data-All services[data]. Redownloading the symbol data in progress. I'll keep monitor once downloading completed. Thank you. |
| [2024-01-12 21:03:12] |
| Sierra_Chart Engineering - Posts: 17179 |
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If you are experiencing delays, refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-13 02:54:02] |
| gonf85 - Posts: 14 |
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My IBKR chart refresh rate is 250ms (if not mistaken). And, my Sierra Chart update interval setting is 500ms. Perhaps, it's the reason I found differences between both chart during active market hours. I will reduce the Sierra chart update interval to 250ms (same with IBKR). And, monitor any lagging or not. Thanks. |
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