Support Board
Date/Time: Wed, 27 Nov 2024 07:51:02 +0000
Live Credentials
View Count: 1244
| [2014-07-30 20:08:56] |
| User91613 - Posts: 5 |
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Can you send me my Live Credentials.
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| [2014-07-30 22:30:23] |
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What Data or Trading service are you using or do you wish to use? See this page for the list: http://www.sierrachart.com/index.php?page=data.php&CAID=def Or, select "Global Settings >> Data/Trade Service Settings". What is the "Service" at the top left set to? Or, if you heard about Sierra Chart from a trading/broker service and want to use their service with Sierra Chart, tell us which one you were referred from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-30 22:30:42
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| [2014-07-30 22:39:45] |
| User91613 - Posts: 5 |
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AMP is my broker. CQG Date Time Of Last Edit: 2014-07-30 23:56:29
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| [2014-07-30 23:55:43] |
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Please do not post Live account information. It has been deleted and we have contacted AMP to have your information immediately changed .
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-30 23:57:28] |
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To use your CQG connection information from AMP, refer to this page: CQG Trading Platform Service: Setup Instructions However, because we had your account information change, we expect it will not work. AMP will be in contact with you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-30 23:59:35] |
| User91613 - Posts: 5 |
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AMP was trying for 30 minutes with me to get set up.
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| [2014-07-31 00:04:36] |
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OK, we will get back to you. We had to have your CQG account locked because the password was posted here. AMP is going to set it back up again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-31 00:08:58] |
| User91613 - Posts: 5 |
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Wow....really? How come I never received the Live Credentials so AMP could set me up? It would be nice if we could actually speak to somebody there.
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| [2014-08-01 18:05:41] |
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We apologize for the delay with following up on this. It is just that we do not have direct control over external connections. You did receive the CQG live account connection information because you did post it here. They gave you a Username and Password. AMP locked that account upon our request because the information was publicly posted. They said they were going to set up the CQG account for you again. Did you hear from them? If not, contact them and have them send your CQG Username and Password to you again. Once you have that, follow through the step-by-step instructions in this section here: CQG Trading Platform Service: Setup Instructions If you have a problem connecting to CQG, then post the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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