Support Board
Date/Time: Tue, 26 Nov 2024 02:40:46 +0000
Alert manager window.
View Count: 301
| [2024-01-05 11:50:07] |
| User783032 - Posts: 17 |
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I am unable to suppress the alert manager window. I have check [global setting][General Settings] and the setting is "No" I have had the same settings for a substantial period of time and this issue just developed last week. |
 Screenshot 2024-01-05 053146.png / V - Attached On 2024-01-05 11:47:24 UTC - Size: 46.38 KB - 71 views Attachment Deleted. |
| [2024-01-05 17:21:15] |
| John - SC Support - Posts: 36286 |
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Is there a particular alert that is causing the window to open? If so, then you would need to look into that alert to see if there is something special about it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-10 13:11:24] |
| User783032 - Posts: 17 |
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Actually I am beginning to believe this is a change in the windows software causing this. I have the same issue happening in other programs. I have run the same SC studies for years with no issue until the las windows update.
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| [2024-01-11 03:00:01] |
| Sierra_Chart Engineering - Posts: 17179 |
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When the Alert Manager window opens, provide us the last line from the Log tab, so we can see what caused it to open. You can select it then select Edit >> Copy Selection and paste it here. We do not see how this is caused by the operating system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-11 03:00:39
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| [2024-01-11 13:05:34] |
| User783032 - Posts: 17 |
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Alert - Chart: #11 F.US.EPH24/F.US.MESH24[M] 2 Min | Study: Color Bar Based On Alert Condition | Formula: =(ID7.SG1[-1]/ID7.SG1)<.20 is TRUE. | Last Price: 4824.25 | Bar start: 2024-01-11 06:09:00.000 | Bar end: 2024-01-11 06:10:56.453 | No alert sound/email. This is the last line. Please also note when starting in the AM before I open any chartbooks the alert manager opens. Thank you for your guidance. |
| [2024-01-17 21:10:58] |
| Sierra_Chart Engineering - Posts: 17179 |
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There is nothing here which gives us an indication of the problem. Make sure the alert manager is closed before you exit Sierra Chart. And update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-17 22:36:03] |
| John - SC Support - Posts: 36286 |
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We recently had another customer having a similar issue and it was due to them having setup SMS messaging for alerts and not having the funds in their account to pay for it. So check if your alerts are setup for SMS and if so, try turning that option off to see if the Alert Manager continues to open.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-19 23:18:52] |
| User783032 - Posts: 17 |
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The options are off. I am on the current software release too. The alert manager continues to open. I have just kept it in the minimized position at this point.
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