Support Board
Date/Time: Tue, 26 Nov 2024 06:46:18 +0000
Array is unallocated Message Log error
View Count: 134
| [2024-01-04 16:56:20] |
| Gustavo - Posts: 74 |
|
Suddenly, I am getting an "Array is Unallocated" message. The charts are Not updating at all for the first few minutes after loading the charts... after a few minutes, they start working. Could this have something to do with the fact I just restored my services (Denali and and exchanges)? Is date for my account being delayed? Here is a sample printout from the Message log: Triggering next historical data download in queue. | 2024-01-04 10:40:55.291 HD Request # 5 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2024-01-04 10:40:55.291 HD Request # 5 | Download start date-time: 2024-01-04 10:40:14.000000. File last date-time: 2024-01-04 10:40:14.706001 | 2024-01-04 10:40:55.292 HD Request # 5 | Using server: ds12.sierracharts.com port 10149 | 2024-01-04 10:40:55.292 Socket (7) | Creating socket. | 2024-01-04 10:40:55.292 Socket (7) | New receive buffer size: 0 | 2024-01-04 10:40:55.292 Socket (7) | Connecting to IP: 38.103.112.181. | 2024-01-04 10:40:55.292 Socket (6) | Socket gracefully closed by remote side. | 2024-01-04 10:40:55.329 Socket (6) | Closed. | 2024-01-04 10:40:55.330 Chart #3 has tagged chart #1 for full recalculation. Chartbook: TRADE_A.Cht | 2024-01-04 10:40:55.371 Chart #3 has tagged chart #19 for full recalculation. Chartbook: TRADE_A.Cht | 2024-01-04 10:40:55.371 Chart #20 has tagged chart #1 for full recalculation. Chartbook: TRADE_A.Cht | 2024-01-04 10:40:55.375 Chart #20 has tagged chart #19 for full recalculation. Chartbook: TRADE_A.Cht | 2024-01-04 10:40:55.375 Opened cached Intraday file: C:\SierraChart\Data\RTYH24_FUT_CME.scid. Thread ID: 7844 | 2024-01-04 10:40:55.376 + Loading additional symbol data. | 2024-01-04 10:40:55.382 HD Request # 5 | Setting DTC encoding to Binary VLS | 2024-01-04 10:40:55.404 HD Request # 5 | Sending historical data logon request message. | 2024-01-04 10:40:55.404 : Array is unallocated. | 2024-01-04 10:40:55.464 : Array is unallocated. | 2024-01-04 10:40:55.464 : Array is unallocated. | 2024-01-04 10:40:55.476 : Array is unallocated. | 2024-01-04 10:40:55.476 Opened cached Intraday file: C:\SierraChart\Data\ESH24_FUT_CME.scid. Thread ID: 7844 | 2024-01-04 10:40:55.541 : Array is unallocated. | 2024-01-04 10:40:55.587 : Array is unallocated. | 2024-01-04 10:40:55.587 : Array is unallocated. | 2024-01-04 10:40:55.587 : Array is unallocated. | 2024-01-04 10:40:55.587 : Array is unallocated. | 2024-01-04 10:40:55.645 : Array is unallocated. | 2024-01-04 10:40:55.645 : Array is unallocated. | 2024-01-04 10:40:55.645 : Array is unallocated. | 2024-01-04 10:40:55.645 |
| [2024-01-04 18:35:54] |
| John - SC Support - Posts: 36286 |
|
The "Array is unallocated" can be safely ignored. And it is not something that we can typically figure out where it is coming from. As to the delay when you first open the charts, there is nothing about your account that would indicate an issue. We recommend starting with a new chartbook and a new chart and seeing if you have any issues opening that. Most likely you will not, in which case it is probably just about the setup of your charts and what needs to load and/or calculate. You can also go through the items at the following link for things to look into to improve performance: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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