Support Board
Date/Time: Tue, 26 Nov 2024 05:39:10 +0000
Symbol settings not found for current service
View Count: 337
| [2024-01-03 14:18:26] |
| manfretto - Posts: 117 |
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Hi, I am trying to link into Warsaw Stock Exchange via IB. I have upgraded my account into Service Package 10. I have configured IB-connect service per instruction. I have updated symbols from the Server (Global Settings) and still face an issue to download chart data for PKO-STK-WSE-PLN or KGH-STK-WSE-PLN. I see "Symbol settings not found for current service". Ehhh. |
| [2024-01-03 15:05:21] |
| manfretto - Posts: 117 |
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I have added manually KGH-STK-WSE-PLN into symbol list but still no data download. Only it shows bars from the moment SC instance is opened, nothing earlier.
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| [2024-01-03 16:20:06] |
| Sierra_Chart Engineering - Posts: 17179 |
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We cannot help with Interactive Brokers data issues. However, check the Message Log to see what messages are there from TWS regarding the problem: Message Log You can safely disregard the message about the symbol settings not being found: Global Symbol Settings: Symbol Settings Not Found Message Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-03 16:21:00
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| [2024-01-03 19:54:29] |
| manfretto - Posts: 117 |
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Are you able to support why SC is not downloading stock data from IB? I have shared message log if needed. Maybe you have any idea? It looks like download data function does not trigger the download. |
| [2024-01-03 21:58:17] |
| Sierra_Chart Engineering - Posts: 17179 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-04 08:52:59] |
| manfretto - Posts: 117 |
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The message log is cleared now. All Data is deleted and downloaded and message log sent for analysis as requested.
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| [2024-01-04 16:04:21] |
| John - SC Support - Posts: 36286 |
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You are on an older version of Sierra Chart (2355). Due to changes made by Interactive Brokers, you need to ensure that you are on the latest release of Sierra Chart and that you have the current release of TWS on your system (make sure the version of TWS is not a Beta version, that it is the current release version). To update Sierra Chart, follow these instructions: Software Download: Fast Update Once you have these updated you should be able to get the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-01-04 16:04:42
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| [2024-01-05 09:55:31] |
| manfretto - Posts: 117 |
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It is working now. Thank you very much. I very appreciate it. |
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