Support Board
Date/Time: Tue, 26 Nov 2024 08:58:21 +0000
Account placing trades in wrong account
View Count: 325
| [2023-12-27 21:46:28] |
| RamRally - Posts: 24 |
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Hi- I place a trade yesterday on NQ, that ended with me being positive $480 on my active account. Initial trade for that day was on practice, I immediately got out of it and changed it to active account. I didn't play in the active account the rest of the day and my trade window reflected all day that I was up $480 in account S1Dec182831664. Today, the account is reflecting that those order went to the sim account. I attached the orders at 9:33am. All those were to have been applied to S1Dec account not practice as my trade window didn't have that selected and my trade account monitor didn't reflect this until today, this also changes actively.
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Attachment Deleted.  orders.png / V - Attached On 2023-12-27 21:44:19 UTC - Size: 127.12 KB - 60 views |
| [2023-12-27 21:54:26] |
| RamRally - Posts: 24 |
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I meant I went on to trade lightly MNQ the rest of the day, still in active account.
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| [2023-12-27 22:05:00] |
| John - SC Support - Posts: 36286 |
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How do you switch between the accounts? Are these different services, or just different accounts under the same service?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-27 22:05:22] |
| Sierra_Chart Engineering - Posts: 17179 |
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The relevant information regarding this, is here: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Be sure to read through the entire section. And you can also look at the Trade Activity Log to see all of the trading activity and where it originated from: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-27 22:23:02] |
| RamRally - Posts: 24 |
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The trade chart window. I uploaded screen shot. I just drop down the box. It's very weird, the right account was selected all day. I used another chart to play MNQ.
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| [2023-12-27 22:51:41] |
| Sierra_Chart Engineering - Posts: 17179 |
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But that particular trade window only applies to the chart it is for. It does not apply to any other chart. So the issue is what is explained here: Basic Trading and the Trade Window: Trade Window Settings Not Applying to Chart or Trading DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-28 01:17:12] |
| RamRally - Posts: 24 |
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Yah I know, I used a seperate chart for Mnq and it has its own trade window, for some reason I haven't been able to detached the trade windows since I started using this.
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| [2023-12-28 03:36:27] |
| RamRally - Posts: 24 |
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Here is something weird that just happened. The only thing I've adjusted as suggested on this or another support thread is me selecting the scale in. I've not scaled in or out since the entry. I don't get it, when I first entered the trade, P/L was adjusting as it should. Look at this snip and I have a recording of this.On my practice account I was up $68, then my TP hit and brought it down, I flattend the last position and it left me with $37.50. You can see this is a sell position and I'm well in profit. Video shows it all too, how did I end up with a loss?
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| negative instead of postive.png / V - Attached On 2023-12-28 03:30:43 UTC - Size: 50.82 KB - 59 views Private File |
| [2023-12-28 14:55:29] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is not within the scope of our support. Sierra Chart does not analyze trading at all. This is not our issue at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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