Support Board
Date/Time: Tue, 26 Nov 2024 08:41:23 +0000
Only receiving delayed data
View Count: 217
| [2023-12-22 17:28:22] |
| User990275 - Posts: 22 |
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Hi Sierra Support, I switched this morning to my laptop set up from my normal desktop set up and am only receiving delayed data via Teton / Denali. I have updated my Sierra to the most recent version, restarted my computer, checked my Exchange Agreements and subscriptions, and everything seems to be in order. I am not logged in on the desktop. I will send over my Message Log for review in case that sheds any light. I can't seem to find anything. Thank you! Date Time Of Last Edit: 2023-12-22 18:13:33
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| [2023-12-23 02:33:38] |
| Sierra_Chart Engineering - Posts: 17179 |
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Set "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds" to Yes. If you have changed this setting, then reconnect to the data feed after by selecting 'File >> Reconnect".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-23 02:51:23] |
| User990275 - Posts: 22 |
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Ah, yes, thank you! That should do it. I forgot I had disabled usage of Sierra Chart Data Feeds on this machine in order to avoid having two concurrent sessions when using both my laptop and desktop.
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