Support Board
Date/Time: Tue, 26 Nov 2024 08:21:57 +0000
Cannot load YMH24-YMM24.FUT_SPREAD.CME chart
View Count: 190
| [2023-12-20 16:58:18] |
| Matt Kemp - Posts: 9 |
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Get a pop-up message saying "Download Failed. Error downloading historical Daily data for YMH24-YMM24.FUT_SPREAD.CME. Historical data file for YMH24-YMM24.FUT_SPREAD.CME not available". Message log says "No contract months found for symbol. Unable to build continuous futures contract chart."
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| [2023-12-20 17:39:01] |
| Sierra_Chart Engineering - Posts: 17179 |
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This means there is no data available. We will check the server to confirm there is no data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-21 14:07:51] |
| Sierra_Chart Engineering - Posts: 17179 |
|
The reason for the problem has been determined and corrected. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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