Support Board
Date/Time: Tue, 26 Nov 2024 11:41:53 +0000
New user having some rough problems
View Count: 212
| [2023-12-13 20:53:05] |
| User209431 - Posts: 108 |
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Having some rough problems here. 1) Can't get majority of charts to open or show candles/bars. I hit find symbol, it just is all black. I have checked and the symbols are in Nasdaq folder. Not sure why this is happening but every now and then a chart will open or work but rarley. 2) I cannot for the life of me add a 3rd party DLL study file. I have followed the vendors instructions and your instructions and it does not show up in the list of studies. TIA |
| [2023-12-13 21:37:27] |
| John - SC Support - Posts: 36286 |
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We have responded to these questions in the other post where you asked these questions. Please do not post more than once for an issue. We respond to all queries - unless they are Programming Help or User Discussion. Also, requests for specific changes to the software are all taken seriously and noted, but often we will mark them as "User Discussion", which means we have seen and noted the request, but we are not going to respond - as our answer is always going to be the same - 'We have noted the request, but we can not say when we will get to any particular change to the software'. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-13 21:42:09] |
| User209431 - Posts: 108 |
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Sorry, I just felt like I was overwhelming the thread and figured I would deal with each couple issues separately.
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| [2023-12-13 21:45:43] |
| John - SC Support - Posts: 36286 |
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No worries. A lot of what we state is not only for you, but for everyone else that sees these posts. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-13 21:52:33] |
| User209431 - Posts: 108 |
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I understand completely
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