Support Board
Date/Time: Tue, 26 Nov 2024 10:38:25 +0000
Detaching a Trade Window in two different chartbook
View Count: 220
| [2023-12-12 19:09:01] |
| User316362 - Posts: 210 |
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I have two chartbooks. In each chartbook I detach a trade window on a chart . Now I save and restart Sierra. Only the chartbook that was in focus when i shut down Sierra still has the detached trade window. The other chartbook that did not have focus when restarting....the Trade window is gone/disappeared. And it is not hidden and a reset doesn't find it. it's gone. I have to add one in the non-focused chartbook on every restart. Help? version 2561 Date Time Of Last Edit: 2023-12-12 19:52:52
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| [2023-12-12 21:26:03] |
| John - SC Support - Posts: 36286 |
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We are not able to reproduce this, when we follow your process, we still have the Trade Window for both chartbooks associated with the charts for which the windows were opened. The one thing we want to make sure is clear is that you may not see the trade window unless you select the specific chart for which that trade window was opened. Please update to the current release (2568) by following these instructions and see if you continue to have an issue - there were changes to a few windows items around the release you were running that could have affected this: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-12 21:51:47] |
| User316362 - Posts: 210 |
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thank you i do not see the issue on 2568
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