Support Board
Date/Time: Tue, 26 Nov 2024 10:26:29 +0000
6J Daily Data Error
View Count: 207
| [2023-12-11 12:08:56] |
| ticinotrader - Posts: 392 |
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Dear Support, The daily historical chart of the 6JZ23-CME and 6JH24-CME contracts shows incorrect data. Please see the attached screenshots. I tried to re-download the data using the Edit >> Delete All Data and Download option, but it did not help. Can you please check? Thank you. https://www.sierrachart.com/image.php?Image=1702296281224.png https://www.sierrachart.com/image.php?Image=170229623785.png |
| [2023-12-11 14:47:12] |
| like2trade - Posts: 117 |
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I am having the same problem.
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| [2023-12-11 15:18:24] |
| Sierra_Chart Engineering - Posts: 17179 |
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There was a change by our data provider. We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-11 15:27:16] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is now corrected. Go through the following procedure: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Go to the Historical Chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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