Support Board
Date/Time: Tue, 26 Nov 2024 10:34:30 +0000
Teton order routing / market data feed not working properly since yesterday
View Count: 331
| [2023-12-05 15:43:26] |
| Eighteen_0_Six - Posts: 21 |
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Hello SC Team, I am experiencing an issue with the datafeed which is really slow since yesterday mid afternoon. Seems market data are sent by block each 2 or 3 sec. Is that possible for you to check it? I have sent the message log via the send message log function Much appreciated |
| [2023-12-05 16:20:54] |
| Sierra_Chart Engineering - Posts: 17179 |
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It is impossible for us to check something like this. What you need to do is look at the heartbeat messages. Look at this section and the next section: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-05 16:22:21] |
| Eighteen_0_Six - Posts: 21 |
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I will do and let you know, seems it is working again since 30' Best, |
| [2023-12-08 10:25:51] |
| Eighteen_0_Six - Posts: 21 |
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Hi Sc Team, I did some checks with my internet provider, and also have enable the heartbeat on the mesage log which has been sent to you via the send button. Could you please check the log? Datafeed still not providing data as it should in my opinion, but not all the time (works and doesn't work randomly). Much appreciated |
| [2023-12-08 15:34:26] |
| Sierra_Chart Engineering - Posts: 17179 |
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We see no obvious indication of a problem with the heartbeat messages. We do see that your computer clock is not set accurately. Refer to: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-08 16:52:45] |
| Eighteen_0_Six - Posts: 21 |
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thanks for the check, i'll update the computer clock... today no major lag
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