Support Board
Date/Time: Tue, 26 Nov 2024 06:34:27 +0000
[Programming Help] - Error downloading historical Daily data
View Count: 312
| [2023-12-04 18:41:39] |
| Poblano Trading Capital - Posts: 15 |
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Hello, I haven't had this issue before, only for historical charts can't download historical data, last data that I can see is from 2023-10-18 then it jumps to todays data. I already tried to connect and disconnect and also re-select SC Data - All Services, but I still having the same error: "Download fail, Error downloading historical Daily data for QQQ, HTTP Error when downloading from SC external historical data service. Status code: 0. Failed" Here from the message log: No download requests in the queue to start downloads for. | 2023-12-04 13:34:08.594 QQQ[M] Daily #1 | Reloading chart. | 2023-12-04 13:34:08.960 Added historical Daily data request for QQQ to the queue. | 2023-12-04 13:34:49.607 Triggering next historical data download in queue. | 2023-12-04 13:34:49.607 HD Request # 9 | Downloading Historical Daily chart data for QQQ. Starting date: 2022-04-13. Service: us_equities_utp_cta_exchange.data | 2023-12-04 13:34:49.607 HD Request # 9 | Requesting historical Daily data for QQQ starting at 2022-04-12. SC External HD service. | 2023-12-04 13:34:49.885 HD Request # 9 | Error downloading historical Daily data for QQQ. HTTP error when downloading from SC external historical data service. Status code: 0. Failed | 2023-12-04 13:34:49.928 HD Request # 9 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for QQQ | 2023-12-04 13:34:49.928 HD Request # 9 | Completion time: 0s. | 2023-12-04 13:34:49.928 HD Request # 9 | Daily data download complete for QQQ. Unique request ID: 9 | 2023-12-04 13:34:49.928 Removing historical data download ID 9. | 2023-12-04 13:34:49.928 No download requests in the queue to start downloads for. | 2023-12-04 13:34:49.928 QQQ[M] Daily #1 | Reloading chart. | 2023-12-04 13:34:50.033 Thanks for your support. Roberto Melgarejo |
| [2023-12-05 15:17:33] |
| John - SC Support - Posts: 36286 |
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Refer to the following: HTTP Communication Errors For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-03 15:34:56] |
| Poblano Trading Capital - Posts: 15 |
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Hello, I allowed SC chart thorough the firewall, I even turned it off completely and I still can't download historical data. I'm not an IT person, but all other softwares work perfectly with the exception of SC. The only way I'm able to make it work is: When I'm on Wi-Fi, then I plug my ethernet cable, then turn off Wi-Fi and then I click on download data for all historical charts and then it starts downloading the historical data. It will work fine the entire day. and vice versa The next day, I can't download historical data through ethernet cable, then I unplug my ethernet cable, then turn on Wi-Fi and then I click on download data for all historical charts and then it starts downloading the historical data. It will work fine the entire day. Thanks for your feedback. |
| [2024-01-03 16:27:34] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is very unusual to have this error: HD Request # 9 | Error downloading historical Daily data for QQQ. HTTP error when downloading from SC external historical data service. Status code: 0. Failed | 2023-12-04 13:34:49.928
We do not ever remember seeing this before from any user. We recommend disabling any security software on your computer and restarting it. This looks like the cause of security software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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