Support Board
Date/Time: Tue, 26 Nov 2024 12:37:46 +0000
Position Window and Orders Window not opening
View Count: 601
| [2023-12-04 02:41:08] |
| User740504 - Posts: 110 |
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My Positions Window and Orders Window do not display and I cannot view my open positions and orders. Trade -> Positions window; doesn't work. Shift-Ctrl-P; doesn't work Toolbars on 'Control Bar 1'; doesn't work. I have moved and minimized/maximized other windows. They are not hiding behind anything. Balance Window and Activity Log both display when clicked. Re-starting and re-connecting Sierra Chart does not help. Checking the Message Log shows nothing. Thank you. Date Time Of Last Edit: 2023-12-04 02:42:18
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| [2023-12-04 04:28:49] |
| Sierra_Chart Engineering - Posts: 17179 |
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Select Window >> Reset Windows and try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 08:29:33] |
| User740504 - Posts: 110 |
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Still not working.
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| [2023-12-04 09:46:55] |
| User816220 - Posts: 80 |
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I'm seeing the same issue with 2567. Clicking Trade > Trade Order Window or Trade > Trade Positions Window doesn't open the window. As a workaround, Trade > Trade Account Monitor/Balances Window > Window > Trade Order Window or Trade Position Window does work. |
| [2023-12-04 10:57:06] |
| User740504 - Posts: 110 |
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This workaround does not work for me while using 2567. No menu, button, or shortcut will open either window.
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| [2023-12-04 14:21:20] |
| Sierra_Chart Engineering - Posts: 17179 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 15:13:40] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is now resolved in version 2568. Update instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-04 18:43:31] |
| User740504 - Posts: 110 |
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The problem has been resolved and everything is working as it should be. Thank you.
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