Support Board
Date/Time: Sun, 24 Nov 2024 11:12:39 +0000
Can't update SC because of a timeout issue
View Count: 285
| [2023-12-03 18:54:32] |
| BenjFlame - Posts: 324 |
|
Hi, since this morning update fail because of timeout issue. Never had this problem, and I didn't change anything in my configuration. Date Time Of Last Edit: 2023-12-03 18:55:39
|
 sctimeout.png / V - Attached On 2023-12-03 18:54:18 UTC - Size: 71.83 KB - 75 views |
| [2023-12-04 16:21:06] |
| John - SC Support - Posts: 36238 |
|
If you leave the Installer Window open, you will sometimes get that message after everything finished up properly. Please try the Update again, and keep an eye on the information as it goes by. If there is an error during the update, then select the button at the top for "Send Log to Support" and then let us know that you sent the log to us. We'll take a look and see what it shows. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-05 13:40:52] |
| BenjFlame - Posts: 324 |
|
Are the sierrachart website and support board, also using the new ISP announced here: Denali Data Feed: New ISP ? Or is the website using a completely different ISP ? |
| [2023-12-05 15:24:36] |
| Sierra_Chart Engineering - Posts: 17154 |
|
No. The website uses a different ISP.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: