Support Board
Date/Time: Wed, 27 Nov 2024 04:51:27 +0000
Charts not updating
View Count: 1020
| [2014-07-25 16:38:24] |
| trader1 - Posts: 128 |
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Hi, Almost every day some of my charts stop updating while 90% continue to update as normal. If I disconnect and reconnect they update and begin to reflect the incoming data either for a while or for the rest of the day. These are high volume stocks with 2,000,000 plus shares traded each day. This never happened before updating to version 1149. Can you please tell me how to correct this. Date Time Of Last Edit: 2014-07-25 16:40:04
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| [2014-07-25 16:55:33] |
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We see you are using Interactive Brokers. Try disabling the option to use True Real-time Data for Intraday charts. Here is the documentation for that: https://www.sierrachart.com/index.php?page=doc/IB.php#TrueRealTimeData For additional help, refer to help topic 3 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-25 16:55:55
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