Support Board
Date/Time: Tue, 26 Nov 2024 15:41:01 +0000
SierraChartFileDownloader not working.
View Count: 169
| [2023-11-23 20:23:47] |
| User121101 - Posts: 2 |
|
Hi, I am new to Sierra Charts and somewhat new to PCs...I downloaded the SierraChartFileDownloader from the SC website, and am trying to launch that file to begin the installation process. When I do that, there is a brief window that pops up, but nothing other than the windows logo populates in that window, for just a second, then the logo disappears and so does the window...nothing seems to happen after that. I am using a brand-new HP laptop, with 16 GB RAM, solid state drive, and an updated OS...not sure what is causing this issue. I will say that I suspect it may have something to do with my computer's anti-virus software, but I do not see any alert messages popping up. Any help would be greatly appreciated. Thanks. |
| [2023-11-24 01:54:22] |
| Sierra_Chart Engineering - Posts: 17182 |
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Yes this is definitely due to antivirus/security software on your system. You will need to resolve that issue. However, try using the ZIP installer: Software Download: Sierra Chart Zip Installer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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