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Date/Time: Tue, 26 Nov 2024 15:25:02 +0000



Error connecting to Data or Trading service.

View Count: 273

[2023-11-23 10:33:52]
User458300 - Posts: 4
Hi!

The following is a log message indicating that connection to the service cannot be established.
Please provide support to me, thank you!
I have already tried disabling the firewall, but the problem still persists.
It was working fine yesterday, but today it's not working, which is very strange.

It seems that the account has been logged in on another computer before.
How can I disconnect the connection of SC from computer A, so that computer B can connect to the service normally?

Currently, it seems that computer A can connect to the service normally, even if I close it, SC on computer B still cannot connect to the service.
How can I terminate the SC connection on computer A, so that I can use SC on computer B for trading?


Reading Internal Order ID file. | 2023-11-23 05:00:59.973
Reading Trade Orders file. | 2023-11-23 05:01:00.052
Reading Trade Positions file. | 2023-11-23 05:01:00.055
Reading Trade Account Data files. | 2023-11-23 05:01:00.063
Software version: 2564 64-bit | 2023-11-23 05:01:00.074
Primary Thread ID: 15320 | 2023-11-23 05:01:00.074
Usage end date: 2023-12-17 | 2023-11-23 05:01:00.074
Enabled for: Advanced Features 2. | 2023-11-23 05:01:00.074
Enabled for: Sierra Chart Historical Data Service. | 2023-11-23 05:01:00.074
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-23 05:01:00.074
Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-23 05:01:00.074
Enabled for exchange2: CME | 2023-11-23 05:01:00.074
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-23 05:01:00.074
Current selected Data/Trading service: Teton CME Order Routing | 2023-11-23 05:01:00.074
Custom symbol settings values: disabled | 2023-11-23 05:01:00.074
Chart Update Interval: 500 | 2023-11-23 05:01:00.074
Intraday Data Storage Time Unit: 0 | 2023-11-23 05:01:00.074
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-11-23 05:01:00.074
2023-11-23 10:01:00 Local computer time in UTC | 2023-11-23 05:01:00.074
2023-11-23 05:01:00 Local computer time in SC Time Zone | 2023-11-23 05:01:00.074
2023-11-23 10:00:58 Server time in UTC | 2023-11-23 05:01:00.074
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-11-23 05:01:00.074
Program path: Z:\Share\SierraChart\ | 2023-11-23 05:01:00.074
Data Files path: Z:\Share\SierraChart\Data\ | 2023-11-23 05:01:00.074
OS Version Number: 10.0 | 2023-11-23 05:01:00.074
Locale Setting: C | 2023-11-23 05:01:00.074
DLLs: UserContributedStudies_64.dll | 2023-11-23 05:01:00.087
Allowed protected custom studies: | 2023-11-23 05:01:00.087
Crash reporter started: true | 2023-11-23 05:01:00.087

Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-11-23 05:01:00.097
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:00.107
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-11-23 05:01:00.116
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-11-23 05:01:00.116
Received 5 login tokens. | 2023-11-23 05:01:00.859
Symbol settings MD5 received. Request ID: 1. | 2023-11-23 05:01:02.198
Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-11-23 05:01:02.198
Requested user files to download. | 2023-11-23 05:01:02.590

Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:04.592
Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:04.594
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:04.594
DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:04.594
DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:04.594
Files to Open on Startup | Opening file: 6E LRB--fast.cht | 2023-11-23 05:01:07.811
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:07.951
6EZ23_FUT_CME [CV] 1 Month #7 | Reloading chart. | 2023-11-23 05:01:07.979
Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:08.002
Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:08.027
Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:08.066
Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:08.090
Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:08.131
Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:08.154
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:08.197
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:08.222
Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:08.262
Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:08.273
Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:08.294
Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:08.305
Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:08.327
Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:08.339
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:08.362
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:08.376
Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:08.399
Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:08.411
Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:08.435
Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:08.451
Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:08.475
Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:08.488
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:08.512
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:08.525
Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.scid | 2023-11-23 05:01:08.552
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Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.scid | 2023-11-23 05:01:08.597
Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:08.622
Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:08.635
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:08.658
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:08.670
Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:01:08.693
Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:01:08.704
Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.scid | 2023-11-23 05:01:08.728
Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.scid | 2023-11-23 05:01:08.739
Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.scid | 2023-11-23 05:01:08.761
Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.scid | 2023-11-23 05:01:08.773
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.scid | 2023-11-23 05:01:08.801
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.scid | 2023-11-23 05:01:08.812
Enabling compression for file: Z:\Share\SierraChart\Data\6EH20_FUT_CME.scid | 2023-11-23 05:01:08.837
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Enabling compression for file: Z:\Share\SierraChart\Data\6EM20_FUT_CME.scid | 2023-11-23 05:01:08.880
Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.scid | 2023-11-23 05:01:08.907
Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.scid | 2023-11-23 05:01:08.918
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.scid | 2023-11-23 05:01:08.944
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.scid | 2023-11-23 05:01:08.955
Enabling compression for file: Z:\Share\SierraChart\Data\6EH21_FUT_CME.scid | 2023-11-23 05:01:08.977
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Enabling compression for file: Z:\Share\SierraChart\Data\6EU21_FUT_CME.scid | 2023-11-23 05:01:09.059
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Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.scid | 2023-11-23 05:01:09.119
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Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:01:09.189
Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:01:09.201
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:01:09.223
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:01:09.235
Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:01:09.258
Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:01:09.269
Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.scid | 2023-11-23 05:01:09.291
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Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:09.335
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:09.359
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:09.369
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:09.384
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.dly | 2023-11-23 05:01:09.400
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Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.dly | 2023-11-23 05:01:09.493
Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.dly | 2023-11-23 05:01:09.510
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.dly | 2023-11-23 05:01:09.529
Enabling compression for file: Z:\Share\SierraChart\Data\6EU21_FUT_CME.dly | 2023-11-23 05:01:09.547
Enabling compression for file: Z:\Share\SierraChart\Data\6EM21_FUT_CME.dly | 2023-11-23 05:01:09.567
Enabling compression for file: Z:\Share\SierraChart\Data\6EH21_FUT_CME.dly | 2023-11-23 05:01:09.589
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.dly | 2023-11-23 05:01:09.608
Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.dly | 2023-11-23 05:01:09.626
Enabling compression for file: Z:\Share\SierraChart\Data\6EM20_FUT_CME.dly | 2023-11-23 05:01:09.647
Enabling compression for file: Z:\Share\SierraChart\Data\6EH20_FUT_CME.dly | 2023-11-23 05:01:09.674
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.dly | 2023-11-23 05:01:09.692
Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.dly | 2023-11-23 05:01:09.712
Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.dly | 2023-11-23 05:01:09.735
Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.dly | 2023-11-23 05:01:09.752
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.dly | 2023-11-23 05:01:09.771
Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.dly | 2023-11-23 05:01:09.789
Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.dly | 2023-11-23 05:01:09.806
Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.dly | 2023-11-23 05:01:09.824
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.dly | 2023-11-23 05:01:09.841
Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.dly | 2023-11-23 05:01:09.862
Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.dly | 2023-11-23 05:01:09.879
Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.dly | 2023-11-23 05:01:09.897
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.dly | 2023-11-23 05:01:09.914
Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.dly | 2023-11-23 05:01:09.931
Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.dly | 2023-11-23 05:01:09.949
Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.dly | 2023-11-23 05:01:09.965
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.dly | 2023-11-23 05:01:09.980
Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.dly | 2023-11-23 05:01:09.999
Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.dly | 2023-11-23 05:01:10.016
Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.dly | 2023-11-23 05:01:10.033
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.358
Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:10.379
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.402
6EZ23_FUT_CME [CV] 1 Day #2 | Reloading chart. | 2023-11-23 05:01:10.450
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.460
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.471
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.513
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.524
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:10.572
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.dly | 2023-11-23 05:01:10.625
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.686
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.743
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.833
6EZ23_FUT_CME [CV] 30 Min #6 | Reloading chart. | 2023-11-23 05:01:10.878
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.915
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.925
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:11.007
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.194
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.240
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.250
6EZ23_FUT_CME [CV] 1 Min #5 | Reloading chart. | 2023-11-23 05:01:11.417
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.561
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.563
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:11.635
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.895
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.970
Loading market depth data. | 2023-11-23 05:01:12.094
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:12.176
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:12.214
Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:12.379
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:12.788
6EZ23_FUT_CME [CV] 200 Trades #3 | Reloading chart. | 2023-11-23 05:01:12.927
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:13.174
Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:13.267
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:13.267
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:13.339
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.207
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.291
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.428
6EZ23_FUT_CME [CV] 0.00005 Range #4 | Reloading chart. | 2023-11-23 05:01:14.466
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.546
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.556
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:14.629
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.162
Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:15.194
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.195
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.287
Loading market depth data. | 2023-11-23 05:01:15.339
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.340
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:15.523
6EZ23_FUT_CME [CV] #1 | Reloading chart. | 2023-11-23 05:01:16.082
Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:16.083
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:16.117
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:16.119
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:16.193
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:16.193
Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:17.215
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.252
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.430
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.544
6EZ23_FUT_CME [CV] 0.00005 Range #8 | Reloading chart. | 2023-11-23 05:01:17.547
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.723
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.725
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:17.832
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.697
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.769
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.834
Loading market depth data. | 2023-11-23 05:01:18.906
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:19.328
6EZ23_FUT_CME [CV] 200 Volume #9 | Reloading chart. | 2023-11-23 05:01:19.676
Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:19.677
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:19.710
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:19.712
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:19.750
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:19.789
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.362
Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:20.404
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.441
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.491
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.048
Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:21.075
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.114
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.359
6EZ23_FUT_CME [CV] 0.00005 Range #4 | StartDateTimeForLoadingOrderFills: 2023-11-09 09:50:53 | 2023-11-23 05:01:21.368
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.511
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.618
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.654
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.724
Mapping 6EZ23_FUT_CME to 6EZ23. Service code: cme | 2023-11-23 05:01:21.968
Using symbol data fast lookup vector | 2023-11-23 05:01:21.975
Starting DelayedDownloadMonitoringTimer | 2023-11-23 05:01:22.010
Starting HDTimeoutTimer | 2023-11-23 05:01:22.010
Added historical Intraday data request for 6EZ23_FUT_CME to the queue. | 2023-11-23 05:01:22.019
Intraday data recording state for symbol 6EZ23_FUT_CME is set to download 'Pending'. | 2023-11-23 05:01:22.019
Triggering next historical data download in queue. | 2023-11-23 05:01:22.020
HD Request # 1 | Downloading Intraday chart data for 6EZ23_FUT_CME to the file 6EZ23_FUT_CME.scid. Service: cme | 2023-11-23 05:01:22.082
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:22.109
HD Request # 1 | Download start date-time: 2023-11-23 04:50:53.000000. File last date-time: 2023-11-23 04:50:53.500000 | 2023-11-23 05:01:22.119
HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-11-23 05:01:22.225
Socket (2) | Creating socket. | 2023-11-23 05:01:22.227
Socket (2) | New receive buffer size: 0 | 2023-11-23 05:01:22.227
Socket (2) | Connecting to IP: 38.103.112.185. | 2023-11-23 05:01:22.227
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:22.726
HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-11-23 05:01:22.867
HD Request # 1 | Sending historical data logon request message. | 2023-11-23 05:01:22.867
6EZ23_FUT_CME [CV] 0.00005 Range #4 | StartDateTimeForLoadingOrderFills: 2023-11-09 09:50:53 | 2023-11-23 05:01:22.946
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:23.012
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:23.263
HD Request # 1 | Requesting Intraday data. Start date-time: 2023-11-23 04:50:53. Record interval: 0. Symbol: 6EZ23 | 2023-11-23 05:01:23.472
HD Request # 1 | Decompressing data. | 2023-11-23 05:01:23.769
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:23.859
HD Request # 1 | Receiving Intraday data for 6EZ23_FUT_CME starting at 2023-11-23 04:50:53.500000 | 2023-11-23 05:01:24.022
Socket (2) | CloseSocket call. | 2023-11-23 05:01:24.061
Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:24.061
Socket (2) | Socket gracefully closed by remote side. | 2023-11-23 05:01:24.088
Socket (2) | Closed. | 2023-11-23 05:01:24.088
Historical data download thread signaled to stop. | 2023-11-23 05:01:24.132
HD Request # 1 | Timestamp of first Intraday data file record written: 2023-11-23 04:51:03.913000. | 2023-11-23 05:01:24.138
HD Request # 1 | Received 697 Intraday data records from 2023-11-23 04:50:53.500000 to 2023-11-23 05:01:20.139000 (10.4 minutes. Delay: 4.0 seconds) and wrote 696 records for 6EZ23_FUT_CME | 2023-11-23 05:01:24.138
HD Request # 1 | Completion time: 2s. | 2023-11-23 05:01:24.204
HD Request # 1 | Intraday data download complete for 6EZ23_FUT_CME. Unique request ID: 1 | 2023-11-23 05:01:24.204
Removing historical data download ID 1. | 2023-11-23 05:01:24.204
Real-time Intraday chart data file updates started for 6EZ23_FUT_CME | 2023-11-23 05:01:24.204
Intraday chart data file opened for 6EZ23_FUT_CME | 2023-11-23 05:01:24.204
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-11-23 05:01:24.204

No download requests in the queue to start downloads for. | 2023-11-23 05:01:24.205
Historical data for 6EZ23_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-11-23 05:01:24.205
: Array is unallocated. | 2023-11-23 05:01:24.468
: Array is unallocated. | 2023-11-23 05:01:24.468
: Array is unallocated. | 2023-11-23 05:01:24.684
: Array is unallocated. | 2023-11-23 05:01:24.684
DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:01:25.598 *
DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:01:25.618
Teton CME Order Routing | Failed connections: 1 | 2023-11-23 05:01:25.618
DTC Client socket (1) | Closed. | 2023-11-23 05:01:25.618
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:01:25.619
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:25.619
DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:01:25.978
Teton CME Order Routing | Disconnected. | 2023-11-23 05:01:25.978
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:25.978
Starting DelayedDownloadMonitoringTimer | 2023-11-23 05:01:25.978
Starting HDTimeoutTimer | 2023-11-23 05:01:25.978
Added historical Market depth data request for 6EZ23_FUT_CME to the queue. | 2023-11-23 05:01:25.978
Market depth data recording state for symbol 6EZ23_FUT_CME is set to download 'Pending'. | 2023-11-23 05:01:25.978
Triggering next historical data download in queue. | 2023-11-23 05:01:25.979
HD Request # 2 | Downloading Market depth data for 6EZ23_FUT_CME. Service: cme.marketdepth. | 2023-11-23 05:01:25.979
Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:26.113
HD Request # 2 | Error opening market depth data file when determining download info. Failed to open the file Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth for adding records. Error: Windows error code 32: 另一个程序正在使用此文件,进程无法访问。 | 2023-11-23 05:01:26.114
HD Request # 2 | Error downloading historical Market Depth data for 6EZ23_FUT_CME. Not downloading any market depth data for symbol 6EZ23_FUT_CME. | 2023-11-23 05:01:26.114
Historical data download thread signaled to stop. | 2023-11-23 05:01:26.114
HD Request # 2 | Received 0 Market depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for 6EZ23_FUT_CME | 2023-11-23 05:01:26.114
HD Request # 2 | Completion time: 1s. | 2023-11-23 05:01:26.114
HD Request # 2 | Market depth data download complete for 6EZ23_FUT_CME. Unique request ID: 2 | 2023-11-23 05:01:26.114
Removing historical data download ID 2. | 2023-11-23 05:01:26.114

No download requests in the queue to start downloads for. | 2023-11-23 05:01:26.114
Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:26.573

Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:28.097
Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:28.097
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:28.098
DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:28.098
DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:28.098
Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:29.166
Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:31.361
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:33.524
Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:36.191
Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:38.643
Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:41.434
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:44.411
Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.scid | 2023-11-23 05:01:47.318
DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:01:49.100 *
DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:01:49.110
Teton CME Order Routing | Failed connections: 2 | 2023-11-23 05:01:49.110
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:01:49.110
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:49.110
DTC Client socket (1) | Closed. | 2023-11-23 05:01:49.110
DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:01:49.150
Teton CME Order Routing | Disconnected. | 2023-11-23 05:01:49.150
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:49.150
Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.scid | 2023-11-23 05:01:50.770

Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:51.248
Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:51.248
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:51.248
DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:51.249
DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:51.249
Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:54.285
The message log has been sent to support. | 2023-11-23 05:01:56.194 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:56.194
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 0 | 2023-11-23 05:01:56.194
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 162.251.232.252. | 2023-11-23 05:01:56.194
The Message Log was sent. Result: Message Log received. | 2023-11-23 05:01:57.116 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2023-11-23 05:01:57.381
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:57.381
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2023-11-23 05:01:57.410
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2023-11-23 05:01:57.410
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:57.594
Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:02:00.720
Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.scid | 2023-11-23 05:02:03.215
Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.scid | 2023-11-23 05:02:05.774
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.scid | 2023-11-23 05:02:08.253
Enabling compression for file: Z:\Share\SierraChart\Data\6EH20_FUT_CME.scid | 2023-11-23 05:02:10.461
DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:02:12.250 *
DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:02:12.267
Teton CME Order Routing | Failed connections: 3 | 2023-11-23 05:02:12.267
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:02:12.267
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:12.267
DTC Client socket (1) | Closed. | 2023-11-23 05:02:12.268
DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:02:12.303
Teton CME Order Routing | Disconnected. | 2023-11-23 05:02:12.303
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:12.303
Enabling compression for file: Z:\Share\SierraChart\Data\6EM20_FUT_CME.scid | 2023-11-23 05:02:13.016

Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:02:14.344
Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:02:14.344
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:02:14.344
DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:02:14.344
DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:02:14.344
Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.scid | 2023-11-23 05:02:15.628
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.scid | 2023-11-23 05:02:18.637
Enabling compression for file: Z:\Share\SierraChart\Data\6EH21_FUT_CME.scid | 2023-11-23 05:02:21.206
Enabling compression for file: Z:\Share\SierraChart\Data\6EM21_FUT_CME.scid | 2023-11-23 05:02:23.711
Enabling compression for file: Z:\Share\SierraChart\Data\6EU21_FUT_CME.scid | 2023-11-23 05:02:25.930
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.scid | 2023-11-23 05:02:28.059
Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.scid | 2023-11-23 05:02:30.241
Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.scid | 2023-11-23 05:02:32.425
Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:02:34.779
DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:02:35.347 *
DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:02:35.348
DTC Client socket (1) | Closed. | 2023-11-23 05:02:35.348
Teton CME Order Routing | Failed connections: 4 | 2023-11-23 05:02:35.348
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:02:35.348
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:35.348
DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:02:35.385
Teton CME Order Routing | Disconnected. | 2023-11-23 05:02:35.385
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:35.385

Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:02:37.402
Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:02:37.402
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:02:37.402
DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:02:37.402
DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:02:37.402
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:02:38.034
Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:02:41.346
Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.scid | 2023-11-23 05:02:43.865
Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:02:46.608
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:02:48.911
Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:02:50.993
Date Time Of Last Edit: 2023-11-23 11:42:35
[2023-11-24 01:55:00]
Sierra_Chart Engineering - Posts: 17181
Set this setting to No:
Sierra Chart Server Settings: Use Internal LAN IP for CME Data and Order Routing (Global Settings >> Sierra Chart Server Settings >> General >> Special)

Also disable file compression:
Advanced Service Settings: Support Intraday and Market Depth Files Compression (Global Settings >> Advanced Service Settings >> Other)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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