Support Board
Date/Time: Tue, 26 Nov 2024 15:25:02 +0000
Error connecting to Data or Trading service.
View Count: 273
[2023-11-23 10:33:52] |
User458300 - Posts: 4 |
Hi! The following is a log message indicating that connection to the service cannot be established. Please provide support to me, thank you! I have already tried disabling the firewall, but the problem still persists. It was working fine yesterday, but today it's not working, which is very strange. It seems that the account has been logged in on another computer before. How can I disconnect the connection of SC from computer A, so that computer B can connect to the service normally? Currently, it seems that computer A can connect to the service normally, even if I close it, SC on computer B still cannot connect to the service. How can I terminate the SC connection on computer A, so that I can use SC on computer B for trading? Reading Internal Order ID file. | 2023-11-23 05:00:59.973 Reading Trade Orders file. | 2023-11-23 05:01:00.052 Reading Trade Positions file. | 2023-11-23 05:01:00.055 Reading Trade Account Data files. | 2023-11-23 05:01:00.063 Software version: 2564 64-bit | 2023-11-23 05:01:00.074 Primary Thread ID: 15320 | 2023-11-23 05:01:00.074 Usage end date: 2023-12-17 | 2023-11-23 05:01:00.074 Enabled for: Advanced Features 2. | 2023-11-23 05:01:00.074 Enabled for: Sierra Chart Historical Data Service. | 2023-11-23 05:01:00.074 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-11-23 05:01:00.074 Enabled for: Delayed Denali Exchange Data Feed. | 2023-11-23 05:01:00.074 Enabled for exchange2: CME | 2023-11-23 05:01:00.074 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-11-23 05:01:00.074 Current selected Data/Trading service: Teton CME Order Routing | 2023-11-23 05:01:00.074 Custom symbol settings values: disabled | 2023-11-23 05:01:00.074 Chart Update Interval: 500 | 2023-11-23 05:01:00.074 Intraday Data Storage Time Unit: 0 | 2023-11-23 05:01:00.074 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-11-23 05:01:00.074 2023-11-23 10:01:00 Local computer time in UTC | 2023-11-23 05:01:00.074 2023-11-23 05:01:00 Local computer time in SC Time Zone | 2023-11-23 05:01:00.074 2023-11-23 10:00:58 Server time in UTC | 2023-11-23 05:01:00.074 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-11-23 05:01:00.074 Program path: Z:\Share\SierraChart\ | 2023-11-23 05:01:00.074 Data Files path: Z:\Share\SierraChart\Data\ | 2023-11-23 05:01:00.074 OS Version Number: 10.0 | 2023-11-23 05:01:00.074 Locale Setting: C | 2023-11-23 05:01:00.074 DLLs: UserContributedStudies_64.dll | 2023-11-23 05:01:00.087 Allowed protected custom studies: | 2023-11-23 05:01:00.087 Crash reporter started: true | 2023-11-23 05:01:00.087 Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. | 2023-11-23 05:01:00.097 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:00.107 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-11-23 05:01:00.116 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-11-23 05:01:00.116 Received 5 login tokens. | 2023-11-23 05:01:00.859 Symbol settings MD5 received. Request ID: 1. | 2023-11-23 05:01:02.198 Symbol settings are up-to-date for sc_futures_direct.dtc.trading. | 2023-11-23 05:01:02.198 Requested user files to download. | 2023-11-23 05:01:02.590 Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:04.592 Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:04.594 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:04.594 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:04.594 DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:04.594 Files to Open on Startup | Opening file: 6E LRB--fast.cht | 2023-11-23 05:01:07.811 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:07.951 6EZ23_FUT_CME [CV] 1 Month #7 | Reloading chart. | 2023-11-23 05:01:07.979 Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:08.002 Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:08.027 Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:08.066 Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:08.090 Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:08.131 Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:08.154 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:08.197 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:08.222 Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:08.262 Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:08.273 Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:08.294 Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:08.305 Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:08.327 Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:08.339 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:08.362 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:08.376 Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:08.399 Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:08.411 Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:08.435 Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:08.451 Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:08.475 Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:08.488 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:08.512 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:08.525 Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.scid | 2023-11-23 05:01:08.552 Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.scid | 2023-11-23 05:01:08.564 Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.scid | 2023-11-23 05:01:08.586 Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.scid | 2023-11-23 05:01:08.597 Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:08.622 Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:08.635 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:08.658 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:08.670 Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:01:08.693 Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:01:08.704 Enabling compression for file: 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05:01:09.059 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.scid | 2023-11-23 05:01:09.084 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.scid | 2023-11-23 05:01:09.095 Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.scid | 2023-11-23 05:01:09.119 Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.scid | 2023-11-23 05:01:09.132 Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.scid | 2023-11-23 05:01:09.154 Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.scid | 2023-11-23 05:01:09.166 Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:01:09.189 Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:01:09.201 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:01:09.223 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:01:09.235 Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:01:09.258 Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:01:09.269 Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.scid | 2023-11-23 05:01:09.291 Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.scid | 2023-11-23 05:01:09.302 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:09.324 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:09.335 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:09.359 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:09.369 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:09.384 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.dly | 2023-11-23 05:01:09.400 Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.dly | 2023-11-23 05:01:09.420 Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.dly | 2023-11-23 05:01:09.438 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.dly | 2023-11-23 05:01:09.456 Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.dly | 2023-11-23 05:01:09.474 Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.dly | 2023-11-23 05:01:09.493 Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.dly | 2023-11-23 05:01:09.510 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.dly | 2023-11-23 05:01:09.529 Enabling compression for file: Z:\Share\SierraChart\Data\6EU21_FUT_CME.dly | 2023-11-23 05:01:09.547 Enabling compression for file: Z:\Share\SierraChart\Data\6EM21_FUT_CME.dly | 2023-11-23 05:01:09.567 Enabling compression for file: Z:\Share\SierraChart\Data\6EH21_FUT_CME.dly | 2023-11-23 05:01:09.589 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.dly | 2023-11-23 05:01:09.608 Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.dly | 2023-11-23 05:01:09.626 Enabling compression for file: Z:\Share\SierraChart\Data\6EM20_FUT_CME.dly | 2023-11-23 05:01:09.647 Enabling compression for file: Z:\Share\SierraChart\Data\6EH20_FUT_CME.dly | 2023-11-23 05:01:09.674 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.dly | 2023-11-23 05:01:09.692 Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.dly | 2023-11-23 05:01:09.712 Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.dly | 2023-11-23 05:01:09.735 Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.dly | 2023-11-23 05:01:09.752 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.dly | 2023-11-23 05:01:09.771 Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.dly | 2023-11-23 05:01:09.789 Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.dly | 2023-11-23 05:01:09.806 Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.dly | 2023-11-23 05:01:09.824 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.dly | 2023-11-23 05:01:09.841 Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.dly | 2023-11-23 05:01:09.862 Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.dly | 2023-11-23 05:01:09.879 Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.dly | 2023-11-23 05:01:09.897 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.dly | 2023-11-23 05:01:09.914 Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.dly | 2023-11-23 05:01:09.931 Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.dly | 2023-11-23 05:01:09.949 Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.dly | 2023-11-23 05:01:09.965 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.dly | 2023-11-23 05:01:09.980 Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.dly | 2023-11-23 05:01:09.999 Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.dly | 2023-11-23 05:01:10.016 Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.dly | 2023-11-23 05:01:10.033 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.358 Enabling compression for file: Z:\Share\SierraChart\Data\6EH15_FUT_CME.scid | 2023-11-23 05:01:10.379 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.402 6EZ23_FUT_CME [CV] 1 Day #2 | Reloading chart. | 2023-11-23 05:01:10.450 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.460 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.471 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.513 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.524 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:10.572 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.dly | 2023-11-23 05:01:10.625 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.686 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:01:10.743 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.833 6EZ23_FUT_CME [CV] 30 Min #6 | Reloading chart. | 2023-11-23 05:01:10.878 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.915 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:10.925 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:11.007 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.194 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.240 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.250 6EZ23_FUT_CME [CV] 1 Min #5 | Reloading chart. | 2023-11-23 05:01:11.417 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.561 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.563 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:11.635 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.895 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:11.970 Loading market depth data. | 2023-11-23 05:01:12.094 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:12.176 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:12.214 Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:12.379 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:12.788 6EZ23_FUT_CME [CV] 200 Trades #3 | Reloading chart. | 2023-11-23 05:01:12.927 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:13.174 Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:13.267 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:13.267 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:13.339 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.207 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.291 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.428 6EZ23_FUT_CME [CV] 0.00005 Range #4 | Reloading chart. | 2023-11-23 05:01:14.466 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.546 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:14.556 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:14.629 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.162 Enabling compression for file: Z:\Share\SierraChart\Data\6EM15_FUT_CME.scid | 2023-11-23 05:01:15.194 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.195 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.287 Loading market depth data. | 2023-11-23 05:01:15.339 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:15.340 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:15.523 6EZ23_FUT_CME [CV] #1 | Reloading chart. | 2023-11-23 05:01:16.082 Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:16.083 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:16.117 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:16.119 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:16.193 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:16.193 Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:17.215 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.252 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.430 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.544 6EZ23_FUT_CME [CV] 0.00005 Range #8 | Reloading chart. | 2023-11-23 05:01:17.547 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.723 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:17.725 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:17.832 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.697 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.769 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:18.834 Loading market depth data. | 2023-11-23 05:01:18.906 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-22.depth | 2023-11-23 05:01:19.328 6EZ23_FUT_CME [CV] 200 Volume #9 | Reloading chart. | 2023-11-23 05:01:19.676 Loaded depth data records for 6EZ23_FUT_CME 2023-11-22 from 2023-11-22 23:00:00.000000 to 2023-11-22 23:59:59.053000. | 2023-11-23 05:01:19.677 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:19.710 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:19.712 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.dly | 2023-11-23 05:01:19.750 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:19.789 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.362 Loaded depth data records for 6EZ23_FUT_CME 2023-11-23 from 2023-11-23 00:00:00.002000 to 2023-11-23 09:50:53.500000. | 2023-11-23 05:01:20.404 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.441 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:20.491 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.048 Enabling compression for file: Z:\Share\SierraChart\Data\6EU15_FUT_CME.scid | 2023-11-23 05:01:21.075 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.114 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.359 6EZ23_FUT_CME [CV] 0.00005 Range #4 | StartDateTimeForLoadingOrderFills: 2023-11-09 09:50:53 | 2023-11-23 05:01:21.368 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.511 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.618 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.654 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:21.724 Mapping 6EZ23_FUT_CME to 6EZ23. Service code: cme | 2023-11-23 05:01:21.968 Using symbol data fast lookup vector | 2023-11-23 05:01:21.975 Starting DelayedDownloadMonitoringTimer | 2023-11-23 05:01:22.010 Starting HDTimeoutTimer | 2023-11-23 05:01:22.010 Added historical Intraday data request for 6EZ23_FUT_CME to the queue. | 2023-11-23 05:01:22.019 Intraday data recording state for symbol 6EZ23_FUT_CME is set to download 'Pending'. | 2023-11-23 05:01:22.019 Triggering next historical data download in queue. | 2023-11-23 05:01:22.020 HD Request # 1 | Downloading Intraday chart data for 6EZ23_FUT_CME to the file 6EZ23_FUT_CME.scid. Service: cme | 2023-11-23 05:01:22.082 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:01:22.109 HD Request # 1 | Download start date-time: 2023-11-23 04:50:53.000000. File last date-time: 2023-11-23 04:50:53.500000 | 2023-11-23 05:01:22.119 HD Request # 1 | Using server: ds26.sierracharts.com port 10150 | 2023-11-23 05:01:22.225 Socket (2) | Creating socket. | 2023-11-23 05:01:22.227 Socket (2) | New receive buffer size: 0 | 2023-11-23 05:01:22.227 Socket (2) | Connecting to IP: 38.103.112.185. | 2023-11-23 05:01:22.227 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:22.726 HD Request # 1 | Setting DTC encoding to Binary VLS | 2023-11-23 05:01:22.867 HD Request # 1 | Sending historical data logon request message. | 2023-11-23 05:01:22.867 6EZ23_FUT_CME [CV] 0.00005 Range #4 | StartDateTimeForLoadingOrderFills: 2023-11-09 09:50:53 | 2023-11-23 05:01:22.946 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:23.012 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:23.263 HD Request # 1 | Requesting Intraday data. Start date-time: 2023-11-23 04:50:53. Record interval: 0. Symbol: 6EZ23 | 2023-11-23 05:01:23.472 HD Request # 1 | Decompressing data. | 2023-11-23 05:01:23.769 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ15_FUT_CME.scid | 2023-11-23 05:01:23.859 HD Request # 1 | Receiving Intraday data for 6EZ23_FUT_CME starting at 2023-11-23 04:50:53.500000 | 2023-11-23 05:01:24.022 Socket (2) | CloseSocket call. | 2023-11-23 05:01:24.061 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:24.061 Socket (2) | Socket gracefully closed by remote side. | 2023-11-23 05:01:24.088 Socket (2) | Closed. | 2023-11-23 05:01:24.088 Historical data download thread signaled to stop. | 2023-11-23 05:01:24.132 HD Request # 1 | Timestamp of first Intraday data file record written: 2023-11-23 04:51:03.913000. | 2023-11-23 05:01:24.138 HD Request # 1 | Received 697 Intraday data records from 2023-11-23 04:50:53.500000 to 2023-11-23 05:01:20.139000 (10.4 minutes. Delay: 4.0 seconds) and wrote 696 records for 6EZ23_FUT_CME | 2023-11-23 05:01:24.138 HD Request # 1 | Completion time: 2s. | 2023-11-23 05:01:24.204 HD Request # 1 | Intraday data download complete for 6EZ23_FUT_CME. Unique request ID: 1 | 2023-11-23 05:01:24.204 Removing historical data download ID 1. | 2023-11-23 05:01:24.204 Real-time Intraday chart data file updates started for 6EZ23_FUT_CME | 2023-11-23 05:01:24.204 Intraday chart data file opened for 6EZ23_FUT_CME | 2023-11-23 05:01:24.204 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2023-11-23 05:01:24.204 No download requests in the queue to start downloads for. | 2023-11-23 05:01:24.205 Historical data for 6EZ23_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-11-23 05:01:24.205 : Array is unallocated. | 2023-11-23 05:01:24.468 : Array is unallocated. | 2023-11-23 05:01:24.468 : Array is unallocated. | 2023-11-23 05:01:24.684 : Array is unallocated. | 2023-11-23 05:01:24.684 DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:01:25.598 * DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:01:25.618 Teton CME Order Routing | Failed connections: 1 | 2023-11-23 05:01:25.618 DTC Client socket (1) | Closed. | 2023-11-23 05:01:25.618 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:01:25.619 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:25.619 DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:01:25.978 Teton CME Order Routing | Disconnected. | 2023-11-23 05:01:25.978 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:25.978 Starting DelayedDownloadMonitoringTimer | 2023-11-23 05:01:25.978 Starting HDTimeoutTimer | 2023-11-23 05:01:25.978 Added historical Market depth data request for 6EZ23_FUT_CME to the queue. | 2023-11-23 05:01:25.978 Market depth data recording state for symbol 6EZ23_FUT_CME is set to download 'Pending'. | 2023-11-23 05:01:25.978 Triggering next historical data download in queue. | 2023-11-23 05:01:25.979 HD Request # 2 | Downloading Market depth data for 6EZ23_FUT_CME. Service: cme.marketdepth. | 2023-11-23 05:01:25.979 Enabling compression for file: Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth | 2023-11-23 05:01:26.113 HD Request # 2 | Error opening market depth data file when determining download info. Failed to open the file Z:\Share\SierraChart\Data\MarketDepthData\6EZ23_FUT_CME.2023-11-23.depth for adding records. Error: Windows error code 32: 另一个程序正在使用此文件,进程无法访问。 | 2023-11-23 05:01:26.114 HD Request # 2 | Error downloading historical Market Depth data for 6EZ23_FUT_CME. Not downloading any market depth data for symbol 6EZ23_FUT_CME. | 2023-11-23 05:01:26.114 Historical data download thread signaled to stop. | 2023-11-23 05:01:26.114 HD Request # 2 | Received 0 Market depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for 6EZ23_FUT_CME | 2023-11-23 05:01:26.114 HD Request # 2 | Completion time: 1s. | 2023-11-23 05:01:26.114 HD Request # 2 | Market depth data download complete for 6EZ23_FUT_CME. Unique request ID: 2 | 2023-11-23 05:01:26.114 Removing historical data download ID 2. | 2023-11-23 05:01:26.114 No download requests in the queue to start downloads for. | 2023-11-23 05:01:26.114 Enabling compression for file: Z:\Share\SierraChart\Data\6EH16_FUT_CME.scid | 2023-11-23 05:01:26.573 Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:28.097 Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:28.097 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:28.098 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:28.098 DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:28.098 Enabling compression for file: Z:\Share\SierraChart\Data\6EM16_FUT_CME.scid | 2023-11-23 05:01:29.166 Enabling compression for file: Z:\Share\SierraChart\Data\6EU16_FUT_CME.scid | 2023-11-23 05:01:31.361 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ16_FUT_CME.scid | 2023-11-23 05:01:33.524 Enabling compression for file: Z:\Share\SierraChart\Data\6EH17_FUT_CME.scid | 2023-11-23 05:01:36.191 Enabling compression for file: Z:\Share\SierraChart\Data\6EM17_FUT_CME.scid | 2023-11-23 05:01:38.643 Enabling compression for file: Z:\Share\SierraChart\Data\6EU17_FUT_CME.scid | 2023-11-23 05:01:41.434 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ17_FUT_CME.scid | 2023-11-23 05:01:44.411 Enabling compression for file: Z:\Share\SierraChart\Data\6EH18_FUT_CME.scid | 2023-11-23 05:01:47.318 DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:01:49.100 * DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:01:49.110 Teton CME Order Routing | Failed connections: 2 | 2023-11-23 05:01:49.110 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:01:49.110 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:49.110 DTC Client socket (1) | Closed. | 2023-11-23 05:01:49.110 DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:01:49.150 Teton CME Order Routing | Disconnected. | 2023-11-23 05:01:49.150 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:01:49.150 Enabling compression for file: Z:\Share\SierraChart\Data\6EM18_FUT_CME.scid | 2023-11-23 05:01:50.770 Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:01:51.248 Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:01:51.248 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:51.248 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:01:51.249 DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:01:51.249 Enabling compression for file: Z:\Share\SierraChart\Data\6EU18_FUT_CME.scid | 2023-11-23 05:01:54.285 The message log has been sent to support. | 2023-11-23 05:01:56.194 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2023-11-23 05:01:56.194 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | New receive buffer size: 0 | 2023-11-23 05:01:56.194 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 162.251.232.252. | 2023-11-23 05:01:56.194 The Message Log was sent. Result: Message Log received. | 2023-11-23 05:01:57.116 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2023-11-23 05:01:57.381 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2023-11-23 05:01:57.381 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2023-11-23 05:01:57.410 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2023-11-23 05:01:57.410 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ18_FUT_CME.scid | 2023-11-23 05:01:57.594 Enabling compression for file: Z:\Share\SierraChart\Data\6EH19_FUT_CME.scid | 2023-11-23 05:02:00.720 Enabling compression for file: Z:\Share\SierraChart\Data\6EM19_FUT_CME.scid | 2023-11-23 05:02:03.215 Enabling compression for file: Z:\Share\SierraChart\Data\6EU19_FUT_CME.scid | 2023-11-23 05:02:05.774 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ19_FUT_CME.scid | 2023-11-23 05:02:08.253 Enabling compression for file: Z:\Share\SierraChart\Data\6EH20_FUT_CME.scid | 2023-11-23 05:02:10.461 DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:02:12.250 * DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:02:12.267 Teton CME Order Routing | Failed connections: 3 | 2023-11-23 05:02:12.267 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:02:12.267 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:12.267 DTC Client socket (1) | Closed. | 2023-11-23 05:02:12.268 DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:02:12.303 Teton CME Order Routing | Disconnected. | 2023-11-23 05:02:12.303 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:12.303 Enabling compression for file: Z:\Share\SierraChart\Data\6EM20_FUT_CME.scid | 2023-11-23 05:02:13.016 Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:02:14.344 Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:02:14.344 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:02:14.344 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:02:14.344 DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:02:14.344 Enabling compression for file: Z:\Share\SierraChart\Data\6EU20_FUT_CME.scid | 2023-11-23 05:02:15.628 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ20_FUT_CME.scid | 2023-11-23 05:02:18.637 Enabling compression for file: Z:\Share\SierraChart\Data\6EH21_FUT_CME.scid | 2023-11-23 05:02:21.206 Enabling compression for file: Z:\Share\SierraChart\Data\6EM21_FUT_CME.scid | 2023-11-23 05:02:23.711 Enabling compression for file: Z:\Share\SierraChart\Data\6EU21_FUT_CME.scid | 2023-11-23 05:02:25.930 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ21_FUT_CME.scid | 2023-11-23 05:02:28.059 Enabling compression for file: Z:\Share\SierraChart\Data\6EH22_FUT_CME.scid | 2023-11-23 05:02:30.241 Enabling compression for file: Z:\Share\SierraChart\Data\6EM22_FUT_CME.scid | 2023-11-23 05:02:32.425 Enabling compression for file: Z:\Share\SierraChart\Data\6EU22_FUT_CME.scid | 2023-11-23 05:02:34.779 DTC Client socket (1) | Connect event error. Windows error code 10060: 由于连接方在一段时间后没有正确答复或连接的主机没有反应,连接尝试失败。 | 2023-11-23 05:02:35.347 * DTC Client socket (1) | CloseSocket call. | 2023-11-23 05:02:35.348 DTC Client socket (1) | Closed. | 2023-11-23 05:02:35.348 Teton CME Order Routing | Failed connections: 4 | 2023-11-23 05:02:35.348 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-11-23 05:02:35.348 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:35.348 DTC Client socket (0) | CloseSocket call. | 2023-11-23 05:02:35.385 Teton CME Order Routing | Disconnected. | 2023-11-23 05:02:35.385 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-11-23 05:02:35.385 Teton CME Order Routing | Firm: Dorman | 2023-11-23 05:02:37.402 Teton CME Order Routing | Connecting to the server 10.1.49.101. Port 11091 | 2023-11-23 05:02:37.402 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-11-23 05:02:37.402 DTC Client socket (1) | New receive buffer size: 0 | 2023-11-23 05:02:37.402 DTC Client socket (1) | Connecting to IP: 10.1.49.101. | 2023-11-23 05:02:37.402 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ22_FUT_CME.scid | 2023-11-23 05:02:38.034 Enabling compression for file: Z:\Share\SierraChart\Data\6EH23_FUT_CME.scid | 2023-11-23 05:02:41.346 Enabling compression for file: Z:\Share\SierraChart\Data\6EM23_FUT_CME.scid | 2023-11-23 05:02:43.865 Enabling compression for file: Z:\Share\SierraChart\Data\6EU23_FUT_CME.scid | 2023-11-23 05:02:46.608 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:02:48.911 Enabling compression for file: Z:\Share\SierraChart\Data\6EZ23_FUT_CME.scid | 2023-11-23 05:02:50.993 Date Time Of Last Edit: 2023-11-23 11:42:35
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[2023-11-24 01:55:00] |
Sierra_Chart Engineering - Posts: 17181 |
Set this setting to No: Sierra Chart Server Settings: Use Internal LAN IP for CME Data and Order Routing (Global Settings >> Sierra Chart Server Settings >> General >> Special) Also disable file compression: Advanced Service Settings: Support Intraday and Market Depth Files Compression (Global Settings >> Advanced Service Settings >> Other) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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