Support Board
Date/Time: Tue, 26 Nov 2024 15:48:57 +0000
Char not showing live data with the green bar displayed
View Count: 210
| [2023-11-20 17:39:34] |
| User323548 - Posts: 2 |
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My chart is not showing current data even though the green bar is showing. I was able to see live data on eur/usa yesterday evening but when i switch to my Chart with Emini it is not updated. Still showing data from last week. Please prompt action is needed on this. Thanks Christian |
| [2023-11-20 19:48:10] |
| Sierra_Chart Engineering - Posts: 17182 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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