Support Board
Date/Time: Tue, 26 Nov 2024 15:45:49 +0000
Candle Stick corrupted
View Count: 258
| [2023-11-18 06:00:26] |
| tobi - Posts: 351 |
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The candle stick of the current daily bar (historical data) is not showing correctly; s. picture 1 The open seems to be missing; s. picture 2. In the data file, the current data is missing at all; s. picture 3 This seems to be happening randomly. E.g. the chart of the SPX index was shown correctly that day. "Delete and download data" had helped the other day not yesterday though. Now/the next day the candle stick / data is ok. Please fix. |
1.png| [2023-11-18 20:34:05] |
| Sierra_Chart Engineering - Posts: 17182 |
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We cannot help with this. What you see is what you see. It is based upon the data. This comes from Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-19 06:30:36] |
| tobi - Posts: 351 |
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We are aware that SC in not happy with IB. Since SC does not support/offer many of the important exchanges any longer (e.g. CBOE, RUSSELL), we have to live with IB. Intraday data is coming in correctly from IB. Isn't there a way to get the historical data "started" with the intraday data, in case the historical data is not coming through? I would assume it is SC's claim to do its best and offer proper charts and not to just blame the data provider. |
| [2023-11-20 15:13:01] |
| Sierra_Chart Engineering - Posts: 17182 |
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You can be absolutely assured of and fully rely upon us that we will blame Interactive Brokers: just blame the data provider.
We cannot provide any further help here. You can create Daily bars from Intraday data: Chart Session Times: Creating Daily Bars with Custom Session Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-20 15:13:26
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