Support Board
Date/Time: Tue, 26 Nov 2024 16:22:37 +0000
Data Resetting every time I place an order
View Count: 356
| [2023-11-16 14:24:05] |
| Ryan Bailey - Posts: 53 |
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Hello, Im having another issue. I'm using a Rithmic account and every time I place an order the data resets, and i get a strange error in the message log. I can only place 1 order at a time before the outage. I logged into rithmic directly and everything seems to be fine on that end. I also connected my cash account via CQG and everything seems to be working well there also. This issue has never been a problem until today. I have attached a video for you to review showing you all these things. Please see if you can help me address this issue. Thanks Ryan Bailey |
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| [2023-11-16 14:50:42] |
| Sierra_Chart Engineering - Posts: 17182 |
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First, it is Rithmic completely disconnecting you. It is not the Denali Data Feed. And you are looking at the wrong log. You need to look at Window >> Message Log. You can also see the disconnection from the status bar in the main window. The problem is obvious. You are using a CQG trade symbol. Change this to a Rithmic symbol: Chart Settings: Trade and Current Quote Symbol (text box) (Chart >> Chart Settings >> Symbol >> Symbol menu) However, it is wrong that Rithmic is disconnecting Sierra Chart due to an invalid symbol. Rather than just simply gracefully rejecting the order. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-16 15:53:32] |
| Ryan Bailey - Posts: 53 |
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Thanks so much! I didn't realize that it did infact switch the contract over to the rithmic symbol but the trade Symbol was still set to CQG so it was throwing the error. I really appreciate you catching this. Very much appreciated
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