Support Board
Date/Time: Tue, 26 Nov 2024 16:19:28 +0000
wrong account stats
View Count: 221
| [2023-11-15 15:40:33] |
| Ju17 - Posts: 39 |
|
Hello, my chart stats shows the right value of loss (-5 usd) but my account stats shown - 809,16 . That effects my daily loss limit and my ability to trade. Please tell me what i can do. Thank you very much for your efforts.
Date Time Of Last Edit: 2023-11-15 15:41:02
|
| [2023-11-15 15:42:12] |
| John - SC Support - Posts: 36300 |
|
Is this a Simulation Account, a Simulated Futures Trading Service account, or a live account? If a live account, what trading service are you using? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-15 15:51:05] |
| Ju17 - Posts: 39 |
|
Its a rithmic challange account
|
| [2023-11-16 18:16:07] |
| John - SC Support - Posts: 36300 |
|
Then you will need to check with Rithmic, or the firm you are working with, as to why the account is showing that value. We just display the information that we receive from the trading service in this case. Refer to the following: Trading Information Windows: Trade Account Monitor (Account Balances) Window For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: