Support Board
Date/Time: Tue, 26 Nov 2024 16:48:58 +0000
Absence affichage données
View Count: 204
| [2023-11-14 21:07:30] |
| User336916 - Posts: 1 |
|
Bonjour, Depuis ce matin, je ne reçois plus les informations EUREX sur ma plate-forme. Les carnets d'ordres sont entièrement vides. Les graphiques même problème, tout est à l'arrêt. Pouvez vous m'aider à résoudre ce problème s'il vous plait ? |
| [2023-11-14 21:07:57] |
| Sierra_Chart Engineering - Posts: 17182 |
|
We apologize for the delay. Always use this Support Board for the fastest response: https://www.sierrachart.com/SupportBoard.php?ForumID=0 Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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