Support Board
Date/Time: Tue, 26 Nov 2024 17:39:49 +0000
Trades Window Not Working
View Count: 309
| [2023-11-09 15:04:11] |
| User148596 - Posts: 216 |
|
Hi, for some reason yesterday my trades window stopped working. I get nothing in the trade activity log, statistics etc. I have the correct account selected and the correct date selected. Thanks |
| [2023-11-09 19:57:19] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Make sure it is not disabled through Edit >> Disable Trade Activity Log. This is on the Trade Activity Log menu itself.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-09 20:02:36] |
| User148596 - Posts: 216 |
|
Disable trade activity log is not selected. But thanks I didn't know that was an option. Any other ideas of what might be happening?
|
| [2023-11-12 05:53:14] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Provide a screenshot of the top of the Trade Activity Log showing all of the settings. Instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-13 15:53:16] |
| User148596 - Posts: 216 |
|
I have uploaded a screenshot of the Trade Activity Log. Hopefully I have done it to your specifications but if not please let me know.
|
 Screenshot 2023-11-13 075136.jpg / V - Attached On 2023-11-13 15:52:13 UTC - Size: 185.01 KB - 60 views |
| [2023-11-13 16:05:13] |
| Sierra_Chart Engineering - Posts: 17182 |
|
On the far right there is a list box that contains the text: "Attached order." Set that to All Notes. We want you to update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-13 16:08:25] |
| User148596 - Posts: 216 |
|
Switching to all notes fixed the issue. Thank you, not sure how that got switched as I have never consciously changed that setting. Do you still want me to update to the current version?
|
| [2023-11-13 16:17:44] |
| Sierra_Chart Engineering - Posts: 17182 |
|
Do update when you can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: