Support Board
Date/Time: Tue, 26 Nov 2024 11:39:58 +0000
Binanace data feed intermittently not updating
View Count: 529
| [2023-11-09 05:25:55] |
| cuckiecheese - Posts: 61 |
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I've had the binance feed up and running for a couple of days now, a few times today, the data feed would stop updating and I'm not sure why or how to fix it, I tried reconnecting to the feed, re-downloading data etc. It doesn't always seem to work, and then the feed will start working again on its own. I compared the feed against tradingview/quantower and those were both working so I don't think it was on binance's end. What could potentially cause this? Thanks |
| [2023-11-09 14:43:32] |
| Sierra_Chart Engineering - Posts: 17179 |
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This is going to happen. There are connectivity issues we have to Binance. It is not within our control. Just consider Binance unreliable.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-09 14:44:18
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| [2023-11-09 16:39:02] |
| User100912 - Posts: 104 |
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Disagree with this. I have multiple other third party apps with Binance integrations and they don't go down during volatility. Access to Binance data is one of the main reasons I still pay for Sierra Chart after moving my futures trading to TT. I've been a customer for over a decade and appreciate the ethos; so quite surprised that the team has decided just to accept a poor performing part of Sierra when other apps have solved whatever the issue is with Binance. Is the Binance data being relayed through Sierra Chart servers or coming direct from their websocket? |
| [2023-11-09 17:14:58] |
| Sierra_Chart Engineering - Posts: 17179 |
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The Binance feed is unreliable. This is an absolute fact. It is fact. The Binance feed is unreliable from Binance. This is an absolute definitive fact. Nevertheless we will see what we can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-09 17:15:28
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| [2023-11-09 19:58:45] |
| Sierra_Chart Engineering - Posts: 17179 |
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Maybe if we disable market depth data from Binance, that is going to help. We will do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-14 06:59:44] |
| Sierra_Chart Engineering - Posts: 17179 |
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We have disabled market depth on 2 of the higher bandwidth Binance connections. Hopefully this will resolve the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-14 06:59:54
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| [2023-11-14 14:02:27] |
| RocMarci - Posts: 14 |
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Hello, Thanks you for trying to better the issue. Unfortunately today it keeps cutting out again constantly, mostly during high volatility moments. I am really happy using Sierra Chart, but it is getting hard to use properly for Binance Another issue is not only the live information missing, but also false Data afterwards(CVD having wrong values bc. of missing Data for example) I would really appreciate if you keep trying to do something about the issue. Thank you. Date Time Of Last Edit: 2023-11-14 14:04:14
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| [2023-11-14 15:38:37] |
| Sierra_Chart Engineering - Posts: 17179 |
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We will try to do better. Once Binance prevented us from connecting from the US, where we have our main servers, the service degraded and we are not going to be adding more server equipment elsewhere. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-14 15:39:12
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| [2023-11-14 15:53:06] |
| RocMarci - Posts: 14 |
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I feel like disabling DOM is a good idea, if it helps with the servers. Personally I only use Footprint and TPO charts for Binance and not any DOM stuff, I don't know about other users of course, but I don't believe many are using DOM for Binance, just guessing tho. Thanks for trying what you can. Cheers |
| [2023-11-14 16:00:30] |
| Sierra_Chart Engineering - Posts: 17179 |
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Does not help with our servers at all. The problem with market depth would be on the Binance side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-16 15:31:57] |
| User100912 - Posts: 104 |
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Market depth not really a priority, last price data into a chart without interruptions would be very welcome, as would correctly reporting volume.
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| [2023-12-11 19:37:53] |
| Sierra_Chart Engineering - Posts: 17179 |
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More information here: Notice: Binance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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