Support Board
Date/Time: Tue, 26 Nov 2024 18:44:34 +0000
Issue with Activating 15-Day Trial
View Count: 258
| [2023-11-08 08:57:07] |
| Alichix - Posts: 1 |
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Hi, I recently created my account and encountered an issue while attempting to activate the 15-day trial. When I initially tried to activate it, I did not receive any SMS. On my subsequent attempt, I received the following error message: {"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. Further tries not allowed."} I'm in need of assistance to resolve this matter. Best regards, |
| [2023-11-08 15:30:17] |
| Sierra_Chart Engineering - Posts: 17182 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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