Support Board
Date/Time: Tue, 26 Nov 2024 16:27:39 +0000
Payments
View Count: 401
| [2023-11-04 14:01:08] |
| Dennis B. - Posts: 272 |
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You sent me another payment notification . I have a receipt from you saying I made a payment on 10-22 and my usage time was extended till 11-24. That is what is says on my account page. This problem has occurred before.
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| [2023-11-04 19:41:28] |
| Sierra_Chart Engineering - Posts: 17182 |
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Whatever notice you received, there is nothing you need to do now. Your account is good until November 24.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-09 13:34:12] |
| Dennis B. - Posts: 272 |
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I just got another notice today saying my account needed another payment. I get these every other week or so.
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| [2023-11-10 13:50:12] |
| Dennis B. - Posts: 272 |
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Same message at log in today.
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| [2023-11-11 14:56:16] |
| Dennis B. - Posts: 272 |
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If my account is up to date why do you keep sending me deficit notices, it is upsetting.
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| [2023-11-15 13:27:22] |
| Dennis B. - Posts: 272 |
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Another day another notice. You said yourself I'm paid up to Nov. 24
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| [2023-11-15 15:52:53] |
| John - SC Support - Posts: 36300 |
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Yes - you are paid up through November 24, 2023, but these notices (which are automated) are being sent to let you know that you do not have enough funds in your account to automatically renew your selected package on November 24, 2023. You will need to ensure that you have at least $36.00 in your account prior to November 24, 2023. Also, keep in mind that you have a $3.50 exchange fee that will also be due on December 1, 2023, so you will need to ensure that you have those funds in your account prior to that time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-15 16:19:20] |
| Dennis B. - Posts: 272 |
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So if I pay up by the 20th is that ok ?
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| [2023-11-16 18:19:38] |
| John - SC Support - Posts: 36300 |
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Yes, that is fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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