Support Board
Date/Time: Tue, 26 Nov 2024 20:01:24 +0000
What happened?
View Count: 363
| [2023-11-03 18:35:35] |
| User133996 - Posts: 4 |
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Could you please explain what happened Friday afternoon with the data feed? Currently 4 min delay? Lost $3000. Not happy.
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| [2023-11-03 18:44:03] |
| seandunaway - Posts: 269 |
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yeah i'm so confused.. i have a sierra instance with teton and one with rithmic and my friend at the same physical location as me has one with teton.. all 3 are updating but showing different quotes than the other.. all of which are different than what thinkorswim and another platform are reporting. help! 🤣
Date Time Of Last Edit: 2023-11-03 18:46:06
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| [2023-11-03 20:27:33] |
| Sierra_Chart Engineering - Posts: 17182 |
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This must be related to Internet connectivity issues affecting some users. Sierra Chart data feeds are all fine with no problems and no delays. We checked. No issues at all. We did not have any data delay issues ourselves. However, we are going to be adding a new ISP for data delivery, in the coming weeks which we would expect would change routing for some users that can help with issues like this. We will try to prioritize this, but still this is likely to be about 2 to 3 weeks away. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-03 21:06:19
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