Support Board
Date/Time: Tue, 26 Nov 2024 19:50:46 +0000
Connect event error. Windows error code 10060
View Count: 513
| [2023-11-02 14:54:44] |
| onlyupfromhere - Posts: 2 |
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Hello, I last successfully used my charting and trading 12 hours ago. After booting up this morning, opening Sierra Chart and automatically connecting to my trade/data account, the Message Log keeps popping up with the following messages: HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Creating socket. Using TLS 1.2. | 2023-11-02 10:41:52.795 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | New receive buffer size: 0 | 2023-11-02 10:41:52.795 HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Connecting to IP: 38.79.0.89. | 2023-11-02 10:41:52.795 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-11-02 10:41:53.827 * HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | CloseSocket call. | 2023-11-02 10:41:53.827 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Closed. | 2023-11-02 10:41:53.827 I have attached my Message Log to this ticket with the hopes that you might be able to tell from where my issue stems. Thank you! |
Private File |
| [2023-11-02 15:14:05] |
| John - SC Support - Posts: 36304 |
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You are having connectivity issues to Rithmic. In general refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-02 15:59:56] |
| seandunaway - Posts: 269 |
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i'm having the same issue, error 10060 spammed every few seconds, indefinitely. i'm still getting both quotes and routes successfully. i'm not sure if related, but i only began receiving these errors immediately after upgrading to 2561 arm64, and only after subscribing to a new symbol.
Date Time Of Last Edit: 2023-11-02 16:25:02
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 10060-2.png / V - Attached On 2023-11-02 16:19:05 UTC - Size: 839.47 KB - 81 views |
| [2023-11-02 16:23:19] |
| seandunaway - Posts: 269 |
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% host -t a www.rithmic.com www.rithmic.com is an alias for rithmic.com. rithmic.com has address 38.79.0.89 % ping -c 1 38.79.0.90 PING 38.79.0.90 (38.79.0.90): 56 data bytes --- 38.79.0.90 ping statistics --- 1 packets transmitted, 0 packets received, 100.0% packet loss % ssh devel ping -c 1 www.rithmic.com PING rithmic.com (38.79.0.89) 56(84) bytes of data. --- rithmic.com ping statistics --- 1 packets transmitted, 0 received, 100% packet loss, time 0ms seems like it's just on their end Date Time Of Last Edit: 2023-11-02 16:28:11
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