Support Board
Date/Time: Tue, 26 Nov 2024 20:36:37 +0000
Live data feed issue
View Count: 222
| [2023-10-30 11:36:01] |
| User823498 - Posts: 3 |
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Hi all, I have just gone through the process of setting up live data on SIERRA but have run into a brick wall. I have just upgraded to add live data (service package 11) but when I try to then download data I have x2 error messages displayed in separate dialog boxes on my chart screens as follows: Error messages: 1) Real-time market data only supported with Sierra Chart data feed for symbols F.US.EPZ23. ID:2 Click for symbol information. 2) Download failed Historical data only supported with Sierra Chart data feed. I believe my new live data service package 11 upgrade is current so am unsure how to resolve these error messages so any suggestions would be much appreciated. Thanks, Anthony |
| [2023-10-30 13:21:59] |
| Sierra_Chart Engineering - Posts: 17184 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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